Shamsheer Mohammed

Results-driven Distribution Center Shift Manager with a proven track record at Alshaya Group in Riyadh, Saudi Arabia, from May 2009 to till now. in leading high-performing teams, optimizing supply chain efficiency, and ensuring timely, safe, and cost-effective distribution operations. Skilled in warehouse coordination, demand planning, inventory control, and third-party logistics (3PL) management. Demonstrated expertise in performance monitoring, continuous improvement, and quality assurance standards.

Adept at fostering teamwork, maintaining safety compliance, and delivering operational excellence in fast-paced environments, including Stores, Customer and e commerce sectors.

Shift Manager, 01/2021 – till now Alshaya Group - Riyadh, Saudi Arabia

• Supervised and managed a team of 85+ staff across multiple shifts, ensuring smooth distribution center operations.
• Delegated daily tasks, monitored workforce productivity, and ensured timely dispatch of goods to meet operational KPIs.
• Streamlined shift schedules to maximize manpower utilization and reduce overtime costs.
• Maintained detailed shift activity logs and submitted daily performance reports to senior management. 
• Monitored stock levels and implemented effective demand planning strategies to avoid stockouts or overstocking. 
• Introduced a new inventory control system that reduced product waste by 25% and improved item availability.
•  Coordinated Brand Operations and inbound/outbound shipments to align with warehouse capacity and delivery timelines. 
• Conducted acceptance testing for incoming goods and ensured accurate documentation of all stock movements. 
•  Led initiatives to optimize business and warehouse processes, resulting in faster order processing and reduced customer lead times. 
• Developed and maintained operational SOPs and checklists to ensure standardization and accountability. 
•  Drove improvements in quality control and introduced safety inspections and process audits in collaboration with QA.
• Facilitated regular team meetings to align shift goals, recognize performance, and resolve operational challenges. 
• Created training materials and conducted on-the-job training sessions for new and existing staff. 
• Enforced strict compliance with health, safety, and environmental regulations; conducted internal audits and updated safety protocols. 
• Fostered a positive workplace culture, resulting in improved team morale and a reduction in staff turnover.
•  Resolved operational issues quickly to prevent downtime and delays in order fulfillment. 
• Analyzed operational data and staffing trends to adjust schedules and workflows for peak efficiency.
•  Collaborated with upper management to report shift-level challenges and propose data-backed solutions.
• Facilitated team meetings to discuss targets, celebrate achievements, and address areas for improvement. 
• Collaborated with marketing to launch promotions, driving increased footfall during off-peak times. 
• Acted as a liaison between staff and upper management, effectively communicating feedback and suggestions for improvements. 
• Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
• Maintained strict adherence to health and safety regulations, conducting regular audits to ensure compliance. 
•  Fostered a culture of mutual respect and collaboration, significantly improving staff morale and retention rates.
• Analyzed sales data to identify trends, adjusting staffing levels and stock orders to meet demand. 
• Streamlined order processing system, reducing customer wait times and increasing satisfaction scores.
•  Reviewed and updated health and safety protocols, ensuring staff were fully trained on new guidelines.

• Diploma of Higher Education, BA English, 2008 IGNOU - Riyadh
•  Diploma of Higher Education, BBA, 2017 Amity University online – UAE