Senior Customer Support Executive
Send a job offer directly to this candidate
Customer Success and Operations professional with hands-on experience 5years in top fintech platforms, digital Fixed Deposit (FD) products, and high-volume customer support environments. Proven ability to manage escalations, improve customer journeys, and collaborate cross-functionally to deliver seamless financial and digital service experiences. Strong expertise in CRM systems, ticket operations, and customer retention strategies.
Adept at analyzing issues, providing deep business analysis, and collaborating with technical teams to resolve critical cases.
Senior Customer Support Executive at EBIXCASH PRIVATE LIMITED (2021-01 – 2023-12)
I supported customers across the country and handled healthcare-related concerns with professionalism and empathy. I provided personalized solutions to help improve patient retention and build trust in the treatment plans recommended by doctors. I also assisted with daily floor operations, worked closely with internal teams, and made sure all processes followed compliance guidelines while handling sensitive patient information responsibly.
Senior Customer Support Executive at ARTHVIT 1809 TECH PRIVATE LIMITED (RUPICARD) (2024-01 – 2025-06)
I supported floor operations and handled high-volume customer interactions via chat and ticketing platforms. I acted as a floor anchor by identifying issues, escalating concerns, and ensuring smooth operational flow. I troubleshot technical and account-related problems while educating customers on processes. I managed complaint resolution, follow-ups, and SLA adherence, and maintained detailed CRM documentation while upholding brand standards.
Customer Experience (CX) at STABLE MONEY (2025-07 – 2026-05)
Delivered end-to-end customer support for digital FD onboarding, KYC, booking, interest rates, policies, and transaction. Guided customers through the complete digital FD compliance and minimal friction. Managed customer escalations and complex operational cases, operations, and backend teams for resolution. Ensured timely, clear, and accurate communication to maintain services.
SSLC – TPS DAV PUBLIC SCHOOL BAHARAGORA JHARKHAND (2014 – 2015) ANNUAL INTERMEDIATE OF SCIENCE (2015 – 2017) Diploma in ELECTRICAL ENGINEERING in Electrical Engineering (2017 – 2020) BACHELOR OF TECHNOLOGY in CS (2021 – 2024)B.tech CS 2021-2024
