BPO Manager
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I have 14 years of experience in Healthcare Industry, and I am looking for a middle level management position.
Experience in claims adjudication, benefit configuration and medical transcription.
Successfully led a team of 100 representatives, achieving a 10% increase in productivity. Delivering all quality metrics and KPI's. Creating and enhancing new automation to reduce the Reps efforts.
Forecasting, Inventory management, capacity planning, tracking and optimization.
BSc Medical Sociology in Madras University Distinct education
