Shanmukha Gandi

AML/KYC Quality Lead with 5.5 years of expertise designing and executing QA/QC frameworks for Onfido (ENTRUST Client). Expert in CDD/EDD, transaction monitoring, and regulatory compliance. Proven ability to mentor analyst teams, drastically reduce error rates, and ensure audit readiness in fast-paced compliance environments.

Lead Quality AML/KYC Compliance - WNS GLOBAL SERVICES PVT LTD - VIZAG A leading provider of business process management services

• Manage and mentor a team of AML/KYC analysts, overseeing daily operations, setting KPIs, and conducting regular quality assurance reviews.
• Streamlined the Enhanced Due Diligence onboarding process for high-risk institutional clients, reducing onboarding turnaround time.
• Serve as the primary escalation point for high-risk alerts and draft/approve Suspicious Activity Reports.
• Lead the team through internal audits and regulatory examinations with zero major findings.
• Designed a continuous training program on updated AML typologies, improving team operations scores.

Senior Analyst Quality AML/KYC - WNS GLOBAL SERVICES PVT LTD - VIZAG

• Conducted end-to-end CDD/EDD reviews on complex corporate structures, trusts, and high-net-worth individuals.
• Collaborated with relationship managers to gather required documentation while ensuring regulatory adherence
• Assisted in updating standard operating procedures to align with AML directives

Analyst/Subject Matter Expert (SME) AML/KYC - WNS GLOBAL SERVICES PVT LTD - VIZAG

• Capability to identify potential risks, inefficiencies, and opportunities
• Diagnose complex operational challenges and provide actionable, expert-backed solutions
• Simplify highly technical or niche concepts into easily understandable language for cross-functional teams

Bachelors of Computer applications - B.Com - Andhra University (2017)

Board of Intermediate Education Andhra Pradesh (2014)