Shantanu Awasthi

Target-oriented customer service professional with experience in customer relationship management, merchant acquisition, premium sales, client handling, communication, and service quality management. Strong problem-solving abilities with a proactive and results-driven approach suitable for banking and sales roles.

Sales Executive at Airtel Authorized Retail Store

3 Years

• Customer handling and sales of Airtel products and services
• SIM activation, recharge and plan upgrade assistance
• Daily store operations and customer support

Customer Relationship Officer (CRO) at Airtel

7 Months

• Handled customer queries and ensured timely resolution to maintain customer satisfaction
• Built strong relationships through effective communication and follow-ups
• Maintained accurate customer records and ensured service quality compliance
• Assisted customers with product/service information to enhance engagement

Premium Sales Executive at Phone Pe

• Acquired and onboarded premium merchants
• Drove market share growth through EDC/POS machine sales
• Built strong merchant relationships
• Managed merchant accounts, relationship management and servicing

Bachelor of Arts in B.A. – Dr. Ram Manohar Lohia Avadh University, Ayodhya (2021)

Intermediate in 12th – Government Inter College, Faizabad (2016)

High School in 10th – Govt GIC Amaniganj, Faizabad (2013)