Shantanu Mondal

Principal Observability Engineer at Dell Technologies (2021 - Present)

Accountable for defining and executing the global observability strategy for Jeppesen's data centers.
Consulted with global SRE and DevOps teams to align incident response practices and automation frameworks.
Architected event correlation and ServiceNow automation workflows to reduce MTTR and improve visibility.
Directed Splunk SaaS governance and informed leadership on cost optimization and data retention strategies.
Reported key reliability metrics to leadership and drove alignment across product, infra, and support teams.
Led the project to integrate events from monitoring tools Nagios and SCOM to ServiceNow ITSM process, this resulted in better event correlation and automating Incident creation.

Versatile Technologist (Monitoring & Integrations) at Boeing India (2016-08 – 2021-04)

Delivered end-to-end application performance monitoring (APM) and observability solutions for enterprise-critical systems.
Designed and implemented monitoring solutions using Micro Focus (BSM, SiteScope), AppDynamics, and Splunk.
Managed large-scale deployments of HP Business Service Management (BSM) for holistic service health visibility.
Led AIOps initiative by leveraging Splunk's machine learning capability and utilizing regression algorithms to analyze system logs and predict possible downtime.
Led On Prem Splunk Installation and Configuration for Enterprise Monitoring.
Acted as Scrum Master, leading agile deployment of new monitoring and ITSM integration projects.
Created Ansible scripts to install and configure Nagios Agents to freshly built VM

Senior Software Engineer at Wipro Technologies (2010-07 – 2016-08)

Project Lead (Lloyds Banking): Led a team of 6, hardening payment gateway security and ensuring on-time delivery of critical bug fixes, Oncall Management and Resource Planning.
Senior Firmware Developer (HPE): Developed and enhanced firmware for printers and MFPs.
L3 Support Engineer (Shell): Drove reliability by developing in-house tools (C#,.NET, FIM, BizTalk) to automate and optimize support processes.
Application Developer (Wipro): Built web applications for Wipro's Inhouse requirements using C# and ASP.NET, consuming RESTful services and configuring automated email notifications and IIS servers for Production Environment.

About