Shantanu T

Results-driven Project Manager & Senior Business Analyst with 8 years of experience delivering digital transformation and operations initiatives across Insurance, E-Commerce, and Technology domains. Proven expertise in end-to-end project delivery, stakeholder management, cross-border team leadership, Agile and Waterfall project execution methodologies, and UAT governance. Track record of building high-performing teams, improving 25% operational efficiency through different tools and technologies, and ensuring on-time, in-budget delivery of complex projects.

Project Manager / Senior Business Analyst (iLife Projects) at ERGO Technology & Services (ERGO Insurance, Germany) (2024-02 – Present)

• Led onsite delivery operations in Germany and executed full project handover to India Tech Hub, establishing a cross-functional delivery team and achieving a 25% efficiency improvement.
• Built and scaled a team of developers, testers, and BAs within 6 months through structured hiring, onboarding, and mentoring programs which helped to reduce onboarding time by 35%.
• Delivered over 15 digital transformation initiatives across underwriting, new business onboarding, and policy servicing platforms owning scope, schedule, budget, and resourcing.
• Authored and managed more than 15 BRDs and FRDs which fast tracked projects by 25%; coordinated Agile sprint planning with global IT teams and third-party vendors across time zones.
• Executed API Integration for generating health checkup reports in EASY portal for enhanced user experience.
• Directed projects with EU regulatory related changes for pension products, overseeing requirement analysis, remediation planning, and quality assurance.
• Owned end-to-end UAT lifecycle and post-production validation and support for around 12 change requests, ensuring defect-free production deployments.
• Introduced AI-enabled documentation and reporting tools, reducing documentation effort by 15% and accelerating delivery timelines.
• Enabled realtime calculation and display of ULIP withdrawal eligibility directly within the agent portal within 15 days.

Senior Project Manager (BSG Projects) at Kotak Life Insurance (2022-06 – 2024-02)

• Led more than 20 business and operations projects from initiation through deployment across underwriting and policy administration systems.
• Prepared over 30 BRDs, conducted gap analysis, and reviewed FSDs to ensure alignment with business and regulatory requirements.
• Captained cross-functional teams (business users, UI/backend developers, testers) for EPIC web portal development, integrating UI components with server architecture.
• Executed API Integration of Kotak's medical portal for various TPA's like Medibuddy, Medi Assist, etc.
• Orchestrated API Integration for payment solutions in EPIC portal using payment gateways.
• Delivered a user-friendly portal redesign that boosted user adoption by 25% by aligning UX/UI design with business objectives within 3 months of production deployment.
• Administered around 30 Business Rule Engine initiatives, configuring STP rules to improve straight-through processing and turnaround time.
• Directed UAT strategy, test case preparation, and defect tracking for over 20 projects using JIRA and Azure DevOps.
• Managed audit observations and compliance closures, ensuring timely resolution and regulatory adherence.

Subject Matter Expert (Operations) at Amazon India (2017-08 – 2019-08)

• Led process optimisation initiatives improving operational efficiency by 20% and customer experience; resolved over 30,000 customer queries with effective resolutions.
• Trained and mentored more than 100 associates as SME, ensuring adherence to quality standards and performance benchmarks that improved OPS Team performance by 50%.
• Maintained industry-leading customer satisfaction scores with consistently low average handling time.

Project & Marketing Engineer at UK Engineering Company (2016-08 – 2017-08)

• Managed end-to-end engineering projects ensuring on-time delivery and multiple stakeholder alignment with 100% collaboration.
• Converted Tata Motors as a key client through strategic negotiations, securing a major project engagement.

Marketing Intern at Outlook India Pvt.Ltd. (2021-12 – 2022-05)

• Devised strategies to increase brand awareness and product placement.
• Executed a competitor SWOT analysis of Exide Batteries.
• Maximized marketing and Sales generation for Outlook Magazines.
• Executed secondary market research for Exide Batteries.

Market Research Intern at Tata Tele Services (2020-12 – 2021-05)

• Executed market research of SMEs in the BFSI sector.
• Designed Email marketing strategies for the identified companies for upselling and cross-selling.
• Recorded and maintained all the data in different formats, and generated reports.

Master of Business Administration (Full Time) in Marketing & Operations – N. L. Dalmia Institute of Management Studies & Research (2020 – 2022)

Bachelor of Engineering in Mechanical – D. Y. Patil College of Engineering (2012 – 2016)