Shantnu Kumar

Banking professional with 10+ years of experience at Bank of India in customer service, branch operations, documentation processing, and regulatory compliance. Skilled in KYC verification, account opening procedures, transaction handling, grievance resolution, and RBI compliance. Seeking a responsible position in a reputed banking or financial institution in Delhi.

Customer Service Associate - Bank of India

(2011-01)

• Managing front-desk operations and daily banking transactions.
• Handling account opening procedures including KYC verification and documentation scrutiny.
• Assisting customers with deposits, withdrawals, NEFT/RTGS transactions.
• Supporting cash and non-cash operational activities.
• Resolving customer complaints and maintaining high service standards.
• Ensuring compliance with RBI norms and internal banking policies.
• Maintaining audit-ready documentation and transaction records.
• Promoting third-party insurance and banking products.
• Coordinating with branch manager and team members for smooth workflow.

Bachelor of Arts - B.A. - University of Delhi (2007)

Senior Secondary - CBSE, Delhi (2004)

Secondary - CBSE, Delhi (2002)

Diploma in Computer Applications - DCA