Sharan Kumar

AI systems-focused Computer Science undergraduate specializing in Generative AI, distributed systems, and backend engineering. Built scalable RAG systems and high-performance architectures with measurable improvements in latency and throughput. Seeking entry-level software engineering roles.

ServiceNow Intern at SmartBridge Virtual (2025-03 – 2025-05)

• Configured Incident, Problem, and Change Management workflows in ServiceNow ITSM, improving automation efficiency by 30% and reducing manual routing by 2 hrs/week
• Developed Service Catalog items, UI Policies, and Client Scripts for 50+ users, reducing support requests by 25%
• Automated 10+ workflows using Flow Designer and increased test coverage by 40% via ATF, reducing regression bugs by 60%
• Built dashboards and reports enabling data-driven decisions, improving incident resolution time by 15%

B.Tech in Computer Science and Information Technology – Marri Laxman Reddy Institute of Technology and Management (2022 – 2026)