Sharath Banjan

Experienced IT call & Project co-ordinator with a demonstrated history of working 10 plus years in the service facility management industry. Skilled in handling high volume of service calls, excellent listening skills, oral and written communication skills, comfortable in interacting with all levels of the organisation, excellent problem solving and negotiation skills, client interaction, making quotation and documentation. Able to make decisions independently and quickly with minimum escalation.

Support Co-ordinator - POWERPOINT CARTRIDGES PVT LTD - Bangalore

(2021-11)

• Day to day printers breakdown call Entries in CRM.
• Handling team of engineers.
• Responsible for managing all the printer related calls logged by the user & CRO and assigning the engineer.
• Manage Bangalore HUB complaints either by phone or mail by employees and make a note of technical issues or request raised by them.
• Core coordination between the engineer and user for resolution.
• Providing end to end support till the problem is resolved from user's end.
• Handling follow ups of all installation & breakdown calls of printers.
• Assigning calls to nearest engineer so that calls are attended at the earliest without hampering the user's job.
• Conducting proper follow up with the engineer for timely and proper resolution within TAT with no SLA breach.
• Following up with dispatch department for the printer and part dispatch
• Corodination with travel agent and tracking courier website
• Searching vendors for outstation calls
• Strong coordination with vendors till they reach the customer site.
• Providing technical support to vendors with the help of senior engineer.
• Negotiating with vendors for service charges and part cost.
• Clearing vendor payment on time.
• Accounts settlement of the engineers.
• Following up every EOD with engineers for status of calls assigned to them.
• Re-confirming the closure of calls with respective users post confirmation from engineers.
• Preparing daily MIS report for totals calls handled and closed and reporting same to the seniors.
• Interacting with different people for arrangement of printer parts
• Giving high priority to P1 calls as it basically belonged to VP & above personal.
• Adjusting leaves on engineer request so that the backup engineer is made available at the particular date and the schedule is not affected.
• Following up with vendor and engineer for the dispatch of faulty spares to HO.

IT Call & Project Co-ordinator - SK INFODRIVE - PAN India

(2010-06 - 2021-01)

• Day to day networking call Entries.
• Handling team of IT engineers.
• Responsible for managing all the networks related calls logged by the user and assigning the engineer.
• Manage PAN India complaints either by phone or mail by employees and make a note of technical issues or request raised by them.
• Core coordination between the engineer and user for resolution.
• Providing end to end support till the problem is resolved from user's end.
• Handling follow ups of all installation of Lan points and breakdown calls.
• Assigning calls to nearest engineer so that calls are attended at the earliest without hampering the user's job.
• Conducting proper follow up with the engineer for timely and proper resolution within TAT with no SLA breach.
• Accounts settlement of the engineers.
• Following up every EOD with engineers for status of calls assigned to them.
• Re-confirming the closure of calls with respective users post confirmation from engineers.
• Preparing daily MIS report for totals calls handled and closed and reporting same to the seniors.
• Interacting with different peoples for arrangement of Material.
• Preparing documentation & quotation after completion of the project.
• Giving high priority to P1 calls as it basically belonged to VP & above personal or issues that is affecting to many users.
• Adjusting leaves on engineer request so that the backup engineer is made available at the particular date and the schedule is not affected.

SSC - MAHARASHTRA BOARD (2004 - 2005)

HSC - MAHARASHTRA BOARD (2006 - 2007)

T.Y.B.COM - Commerce - MAHARASHTRA BOARD (2009 - 2010)