Sharath Vijayan

Detail-oriented operations professional with 2 years of experience in service delivery for US providers in data processing, validation, and transaction management. Skilled in delivering high-quality outputs within strict SLAs and maintaining accuracy standards. Strong understanding of SOP-driven environments, with the ability to quickly adapt to client processes. Committed to continuous improvement, compliance, and delivering value in fast-paced service environment

Process Associate - Prochant India Pvt. Limited - Trivandrum, Kerala

(2024-04)

• Utilized brightree software to verify patient eligibility for medical services, ensuring accurate and timely processing of claims. Obtained prior authorizations from insurance companies, navigating complex requirements and resolving issues.
• Consistently met client SLAs related to quality, productivity, and delivery timelines requirements. Effectively communicated healthcare providers, and insurance companies to clarify eligibility and prior authorization
• Maintained near 100% accuracy, minimizing errors and rework
• Identified and addressed process gaps, implementing improvements to increase productivity and quality
• Supported process improvements to enhance efficiency and reduce turnaround time
• Adapted to frequent client updates and ensured compliance with revised processes

Bachelor of Science - Mathematics - Sree Narayana College, Chempazhathy, University of Kerala, Thiruvanathapuram (2019 - 2022)