Shardha Pandi

To succeed in an environment of growth and excellence and earn a job which provides job satisfaction and self-development and help achieve personal as well as organizational goals. To be a part of organization with scope for a challenging career opportunity for learning with continuous improvement of skills, knowledge and experience with wider scope for growth, hardworking and sincere with regards to job responsibilities.

Senior Process Associate - DHL Global forwarding Freight Shared service

(2020-03)

• Managing mail, workflow and allocating job to team
• Making sure shipment is custom cleared on time
• Coordinating with stakeholder (SOR) for improvement in the process
• Checking Data as per country rules and regulations
• Verifying checklist from country custom as per Checklist data
• Preparing custom declaration
• Submitting declaration on website
• Checking maintaining that as per facility Export, import and land shipment
• Sending documents for scanning and do request for documents

Customer service executive - CMA CGM shared service center

(2016-07 - 2019-08)

• Creating the bills of lading, free time certificate, shipping certificate and mailing customers for approval
• To process Bill Of Lading, this includes coordinating with various departments and clients
• To ensure the proper bill is manifested and sent to customer
• To check charges and create invoice and send to the customer
• Receiving the call from customer and solving his query/ answering incoming calls from customers for various reasons like take orders, answer inquires, resolve complaints and provide information
• Coordinate with the filing dept. for customs filling clearance and Working knowledge from NVOCC (filling for AMS, ENS, ACI and AFR shipment) / Freight Forwarding
• To look after the Corrections and the Amendments requested by the customer and adhering the Country specified regulations
• Check Mandatory Port Requirements Ensure full compliance of Destination / Trans-shipment port requirement based on port of Discharge cargo is destined for
• To Audit Bill of Ladings manifested by the Agents
• Training of new Joiners
• Giving floor support to the Joiners' and resolve all the queries for the production
• Handled hyper-care customer on priority basis
• Regularly monitoring achievement of results (Data quality and productivity) and ensuring Targets are met through appropriate decision / actions / escalations / troubleshooting
• Work allocation to team members
• Handling of generic mail box: this includes coordinating with various departments and Agencies
• Auditing the bills of new joiners
• Manifesting the bill with FI of INTRAA and Liners web site

T.Y. BCOM - AAKASH DEGREE COLLEGE OF ARTS, COMMERCE AND SCIENCE (2015)

H.S.C (Commerce) - AAKASH DEGREE COLLEGE OF ARTS, COMMERCE AND SCIENCE (2012)

S.S.C - POWAI ENGLISH HIGH SCHOOL (2010)