Shariba Saiaaf

Customer Support Executive with 3+ years of experience handling voice, chat, and email interactions in a high-volume service environment. Skilled in resolving technical and general customer queries, documenting interactions, and providing clear, empathetic communication. Known for maintaining high customer satisfaction, meeting performance targets, and working well in team-based and remote environments.

Customer Support Executive - Sutherland Global Services - Chennai

(2019-07 - 2022-08)

• Delivered prompt and personalized support to customers via inbound calls, live chat, and email.
• Handled a wide range of customer queries related to product usage, account issues, payment errors, and service delays.
• Provided clear guidance, troubleshooting steps, and resolution timelines, ensuring high satisfaction.
• Recorded every customer interaction accurately in the CRM system.
• Maintained KPIs including AHT, CSAT, and FCR.

B.Tech - IT - St. Joseph College of Engineering