Tango Implementation Consultant - Attain Solutions - Bangalore - Remote
(2024-01)
- Deliver implementation, configuration, testing, and application support for Tango Analytics and Locatee across 10+ client projects.
- Configure and support workplace portfolios of approximately 10 to 200 buildings across Lease, Projects, Buildings, Spaces & Facilities, Maintenance and Space modules.
- Manage occupancy implementation across approximately 56 buildings simultaneously, validating building, floor, room, capacity, allocation, and occupancy data.
- Coordinate the internal Occupancy team for implementation, data validation, issue tracking, priorities, and delivery readiness.
- Improved implementation readiness by coordinating cross-functional occupancy activities, reducing validation delays and ensuring timely go-live support across large-scale workplace portfolios.
- Support service request and work order workflows; investigate application, configuration, data, reporting, and user issues.
- Perform functional and system testing, defect analysis, UAT support, configuration verification, go-live readiness, and post-production support.
- Prepare, update, and validate CAD floor plans using AutoCAD and Vectorworks for workplace and space-management deployments.
- Develop and modify BI Publisher reports; write Oracle SQL queries for data verification, analysis, troubleshooting, and reporting support.
- Use basic JSON configuration for application setup and project-specific requirements.
- Experienced in using Microsoft Visio to document client processes and workflows.
- Communicate progress, risks, dependencies, and test results to stakeholders; received client appreciation for efficient delivery and proactive support.
Planon Implementation Consultant - Tata Consultancy Services - Chennai
(2020-10 - 2024-01)
Progressed from Software Tester to Planon Configuration Consultant, gaining hands-on experience across SDLC and STLC.
- Configured Property, Asset, Space, User Management, Service Request, Work Order, and related mobile application functionality.
- Supported enterprise IWMS processes covering workplace operations, facilities management, ticketing, space data, assets, and user access.
- Performed functional and regression testing, configuration validation, defect verification, data loads, and imported-data validation.
- Investigated incidents, configuration issues, data discrepancies, and user-reported problems through ServiceNow; coordinated fixes and validated resolutions.
- Managed service request and work order workflows, including statuses, assignments, access, and process validation.
- Collaborated with functional, technical, testing, project-management, and client teams in an Agile environment using JIRA for planning, tracking, defects, and effort estimation.
- Produced testing evidence, configuration records, documentation, knowledge-transfer materials, and process improvements.
