Sharma G

Senior IWMS Implementation and Application Support Consultant with 5.9 years of experience delivering enterprise workplace technology and Corporate Real Estate (CRE) solutions using Tango Analytics, Planon, and Locatee.

Tango Implementation Consultant - Attain Solutions - Bangalore - Remote

(2024-01)

• Deliver implementation, configuration, testing, and application support for Tango Analytics and Locatee across 10+ client projects.
• Configure and support workplace portfolios of approximately 10 to 200 buildings across Lease, Projects, Buildings, Spaces & Facilities, Maintenance and Space modules.
• Manage occupancy implementation across approximately 56 buildings simultaneously, validating building, floor, room, capacity, allocation, and occupancy data.
• Coordinate the internal Occupancy team for implementation, data validation, issue tracking, priorities, and delivery readiness.
• Improved implementation readiness by coordinating cross-functional occupancy activities, reducing validation delays and ensuring timely go-live support across large-scale workplace portfolios.
• Support service request and work order workflows; investigate application, configuration, data, reporting, and user issues.
• Perform functional and system testing, defect analysis, UAT support, configuration verification, go-live readiness, and post-production support.
• Prepare, update, and validate CAD floor plans using AutoCAD and Vectorworks for workplace and space-management deployments.
• Develop and modify BI Publisher reports; write Oracle SQL queries for data verification, analysis, troubleshooting, and reporting support.
• Use basic JSON configuration for application setup and project-specific requirements.
• Experienced in using Microsoft Visio to document client processes and workflows.
• Communicate progress, risks, dependencies, and test results to stakeholders; received client appreciation for efficient delivery and proactive support.

Planon Implementation Consultant - Tata Consultancy Services - Chennai

(2020-10 - 2024-01)

Progressed from Software Tester to Planon Configuration Consultant, gaining hands-on experience across SDLC and STLC.

• Configured Property, Asset, Space, User Management, Service Request, Work Order, and related mobile application functionality.
• Supported enterprise IWMS processes covering workplace operations, facilities management, ticketing, space data, assets, and user access.
• Performed functional and regression testing, configuration validation, defect verification, data loads, and imported-data validation.
• Investigated incidents, configuration issues, data discrepancies, and user-reported problems through ServiceNow; coordinated fixes and validated resolutions.
• Managed service request and work order workflows, including statuses, assignments, access, and process validation.
• Collaborated with functional, technical, testing, project-management, and client teams in an Agile environment using JIRA for planning, tracking, defects, and effort estimation.
• Produced testing evidence, configuration records, documentation, knowledge-transfer materials, and process improvements.

Bachelor of Engineering - Mechanical Engineering - Chennai Institute of Technology (2016 - 2020)

Higher Secondary Certificate - M.G. Public School (2016 - 2016)

Secondary School Leaving Certificate - M.G. Public School (2014 - 2014)