Sharmila Dey

CRM professional with extensive experience in the real estate sector, specializing in end-to-end client relationship management and post-sales support. Skilled in handling high-priority client escalations, optimizing customer engagement processes, Recognized for building long-term client trust and improving overall customer experience.

Customer Relationship Manager - LOHARUKA & BAGHBAAN GROUP (URBAN GREENS) - Rajarhat

(2023-01)

Handled complete post-sales customer relationship management process

• Sent welcome letters and provided customers with detailed information regarding sale agreements and project procedures
• Coordinated with clients for timely execution of sale agreements and documentation
• Followed up with customers for construction-linked and time-linked payment schedules
• Generated and issued demand letters for due payments
• Managed monthly collections and maintained payment records
• Coordinated with internal departments for customer queries and payment updates
• Assisted customers through final sale deed registration and property possession process
• Ensured smooth customer experience from booking until handover of the property

Sales Co-ordinator - B.N EXPORT

(2023-06 - 2023-12)

• Responsible for Generate bills in Tally for POS
• Co-ordination with Sales persons
• Maintain Excel report of POS

Administration Departmental Executive - HOTEL SAMUDRA & GALLERY 67

(2014-01 - 2022-12)

• Responsible for handling Administration duties & Staff management & to some extent helps in Accounts
• Handling appointments of the directors

Customer Care Executive - MMG REALTY

Customer Care Executive - TRIMURTI REALTORS PVT.LTD.

Sales Co-ordinator - IDBI BANK LTD.

B.Sc. - Chemistry (H) - Calcutta University (2001-01)

WBCHSE (1997-01)

WBBSE (1995-01)