Sharon Simon

Compassionate Medical & Psychiatric Social Worker with hands-on experience in hospital patient care coordination, crisis intervention, and community engagement. Reduced critical patient escalations by 20% through planned intervention and team work, while managing high-volume patient flow across multidisciplinary departments and delivering compassionate care to diverse populations. Skilled in patient assessment and counselling, conflict resolution, and care navigation with a deep commitment to enhancing patient experience and supporting vulnerable communities.

Eager to leverage clinical social work knowledge and community service background to drive meaningful outcomes in healthcare and community settings.

Patient Experience Management Associate - Manipal Hospital - Bangalore

(2021-12 - 2022-12)

• Managed high-volume patient flow, coordinating approximately 100–150 patient appointments per week in Radiology and Orthopedics departments, optimizing scheduling to reduce wait times and improve patient satisfaction.
• Guided patients through the complete care journey from consultation to discharge, facilitating seamless access to diagnostic services and multidisciplinary support to enhance the overall patient experience.
• Resolved patient complaints and feedback through effective conflict resolution and advocacy, strengthening service recovery outcomes and maintaining high standards of patient care.
• Streamlined administrative workflows, including intake documentation and financial billing, to ensure operational efficiency and accuracy in patient account management.

Master of Social Work - Medical & Psychiatry - Sri Ramachandra Institute of Higher Education and Research (2024 - 2026)

Master of Public Administration - Indira Gandhi National Open University (2023 - 2024)

Bachelor of Arts - Sociology - Indira Gandhi National Open University (2018 - 2021)