Non-voice
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To utilize my technical skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment.
Non-voice - Vindeya e-infomedia private.limited
(2023-01 - 2023-06)
Customer-focused non-voice support specialist with hands-on experience in managing email and chat communication, resolving customer issues, and maintaining high CSAT scores. Adept at using CRM tools, documenting interactions, and providing clear, accurate responses in a fast-paced environment.
Customer support executive - Vijaya diagnostic
(2024-02 - 2026-03)
CRM Executive's handle incoming and outgoing calls with professionalism and empathy, assisting patients with appointment scheduling, rescheduling, and cancellations. Additionally, they address queries related to medical services, doctor availability, billing, and insurance, while maintaining patient confidentiality. It offers vast diagnostics services, including MRI scans, CT scans, ultrasounds, X-rays, blood tests & health packages.
SSC - National High school (2004 - 2016)
Intermediate - OU Intermediate junior college (2018 - 2019)
Jntuh - Shadan College of Engineering & Technology (2019 - 2023)
