Shashank Bhaygude

Insurance Operations Specialist with over 3+ years of experience in US-based Property & Casualty Claims. Skilled in SLA-driven claims processing, policy servicing, transaction resolution, stakeholder coordination, and compliance management. Proficient in MS Office Programs and Excel. Open to rotational shifts and committed to contributing to process improvement and service excellence initiatives.

Associate – Insurance Operations - Allianz Services Pvt Ltd

(2022-07)

• Managed Property & Casualty claims of varying severity within assigned authority, including coverage review, loss evaluation, and claim resolution.
• Identified and registered valid claims, ensured data accuracy and created closing statements.
• Coordinated with cedents and underwriters to resolve queries and ensure smooth claim processing.
• Achieved SLA compliance consistently, contributed to KPI targets and business goals.
• Maintained compliance with insurance policies and internal guidelines.
• Updated daily/weekly reports, supported audit and training activities.
• Communicated progress and blockers with team managers; worked in US shift timings.

Associate – Operations - Eteva Infotech

(2020-01 - 2022-06)

• Prioritized and processed transactions based on SLAs, ensuring timely delivery.
• Handled client queries via email/calls and coordinated with onshore teams.
• Maintained process documentation for audit and reference.
• Provided daily support on Excel-based reports and WIP tracking.

Operations Associate - Cubic IT Services

(2018-09 - 2019-12)

• Supported backend operations in transaction entry, record validation, and compliance.
• Delivered high-quality outputs in line with process SLAs and team KPIs.

Bachelor of Civil Engineering - Civil Engineering - University of Pune (2018)

HSC - State Board of Maharashtra (2014)

SSC - State Board of Maharashtra (2012)