Shashank Kumar

DevOps and Site Reliability Engineer with 3+ years of experience across DevOps, SRE, Platform Engineering, and CloudOps, currently Senior Member Technical in Broadridge Financial Solutions' DevOps CoE. Led migration of 200+ Perforce repositories (3TB) to self-managed GitLab on AWS using P4Python and Jenkins, saving $100K annually, and architected SLO/error-budget observability with Datadog and Splunk that improved MTTD and MTTR by 50%. Skilled in AWS, Terraform, Terragrunt, Kubernetes (EKS), Docker, Jenkins, GitLab, Chef, Python, and Policy-as-Code, with hands-on 24x7 on-call, RCA, and Multi-AZ disaster recovery experience (RTO 30-45 min).

Built self-service infrastructure and RBAC governance that cut onboarding SLA from 5 to 2 days, developed a Python-based AI support assistant (MCP, RAG, Agentic AI) that reduced operational toil, and drove $300K/month in cloud cost savings via Cloud Custodian automation during a prior CloudOps internship. AWS Partner accredited; open to DevOps, SRE, Platform Engineering, and CloudOps roles.

Senior Member Technical, DevOps CoE at Broadridge Financial Solutions (2025-09 – Present)

• Led the migration of 200+ Perforce repositories (3 TB) across 50+ application teams to a self-managed GitLab platform on AWS using P4Python-based automation and Jenkins pipelines, modernizing SCM, improving platform reliability, and reducing annual licensing costs by $100K.
• Architected centralized observability dashboards using Datadog and Splunk, implementing telemetry-driven monitoring, SLO tracking, and error-budget alerting across 15+ proactive operational and security alerts to improve MTTD, accelerate incident response and RCA, and strengthen service reliability.
• Developed a Python-based AI-powered DevOps Support Assistant using custom GitLab and Jenkins MCP servers, RAG, and Agentic AI to retrieve knowledge from Jira Service Management, Confluence, historical support tickets, and vector databases, reducing operational toil and improving MTTR by 50%.
• Streamlined onboarding of application teams to enterprise DevOps tools using Terragrunt-driven self-service provisioning and LDAP-based RBAC, improving onboarding SLA from 5 to 2 days.
• Directed the migration of an acquired company's Jenkins controller, including 50 CI/CD pipelines and 100 GB of build data, enabling seamless platform consolidation and release automation.
• Engineered enterprise Secret Push Protection using GitLab pre-receive hooks (Gitleaks), enforcing secure code governance and preventing credential exposure across repositories used by nearly 4,000 developers.

Member Technical, DevOps CoE at Broadridge Financial Solutions (2023-06 – 2025-09)

• Delivered 24×7 on-call production support for DevOps platforms, driving incident response, RCA, and postmortems while provisioning Terraform-managed Multi-AZ high availability and disaster recovery (RTO: 30–45 min, RPO: 1 hour).
• Automated AMI lifecycle management using AWS Lambda, ensuring standardization and compliance across the SDLC while reducing operational effort from 12 to 2 hours per month.
• Built an EKS-based synthetic health check solution using Gatus, enabling continuous service validation, endpoint health checks, and early failure detection across production environments.
• Implemented Policy-as-Code for merge request approvals and branch protection using Docker-based containerized CI runners, enforcing SDLC compliance, repository governance, and audit readiness across enterprise GitLab repositories.
• Standardized configuration management across 2,000+ AWS EC2 instances by migrating Chef cookbooks to Rocky Linux 9, minimizing drift.

Cloud Solutions Intern at Broadridge Financial Solutions (2022-09 – 2023-06)

• Enhanced Cloud Custodian policies to automate cloud governance and cost optimization, saving approximately $300K per month through policy-driven resource lifecycle management.
• Designed features for a cloud inventory portal using Angular, TypeScript, and Golang, improving cloud resource management.

B.Tech in Computer Science and Engineering – Siksha 'O' Anusandhan University (2019 – 2023)