Senior Trainer (Field & Backend Operations) at SBI Card and Payment Services Ltd. (2025-01 – Present)
- End-to-End Training: Designing and executing training programs for Field Sales (Feet-on-Street) and Backend Operations teams.
- Process & Verification: Training support teams on precise "Back Check Calls" and compliance protocols before card issuance.
- Revenue Generation: Coaching backend teams on Up-selling techniques for premium card upgrades and add-on financial services.
- Performance Management: Monitoring KPIs, conducting skill gap analysis, and executing targeted refresher sessions.
- Compliance & SOPs: Ensuring strict adherence to regulatory guidelines and corporate Standard Operating Procedures.
Manager - Interface & Secondary Sales at Greymetre Consultants Pvt. Ltd. (2023-01 – 2025-12)
- Enterprise Accounts: Directed loyalty programs and sales automation for clients like Gajara Gears, Silver Pumps, and Kailash Grain Mills.
- App Adoption: Led the strategic launch, field execution, and user adoption of proprietary mobile applications for loyalty and FOS operations.
- Sales Strategy: Developed and optimized secondary sales revenue mechanisms while managing daily channel operations.
- Leadership: Managed and mentored cross-functional sales and technical support teams for seamless delivery.
Program Manager (Loyalty Operations & Sales) at Imast Operations Pvt. Ltd. (2018-01 – 2023-12)
- Project Delivery: Managed end-to-end loyalty programs and sales automation for Jamna Auto, Varuna Pumps, Trident Paper and Virgo Laminates.
- Channel Engagement: Directed rewards programs tailored for diverse channel partners (Retailers, Mechanics, and Carpenters).
- Automation Launch: Drove the adoption of proprietary mobile applications for Loyalty Management and FOS automation.
- Data Analytics: Analyzed core sales and loyalty program data to track user engagement and deliver actionable business insights.
Training Manager at KK Associates (2016-01 – 2018-12)
- Project Training: Executed product and sales training for high-profile client projects including Paytm and Airtel Payment Bank.
- Team Development: Mentored sales and training teams, monitoring field execution to align with client-specific targets.
- Workshops: Conducted soft skills workshops, performance counseling, and motivational sessions to reduce attrition.
Sales Team Leader & Sales/Process Trainer at Dainik Bhaskar (2013-01 – 2016-12)
- App Monetization: Led a Feet-on-Street (FOS) team to acquire users and convert free users into premium paid subscribers for the "W Buddy" app.
- Team Leadership: Assigned territories, monitored daily field activities, and tracked KPIs to meet aggressive sales targets.
- Onboarding: Designed and executed training modules focusing on product knowledge and pitch delivery for new hires.
