Head - Administration - Channelplay Ltd. - Gurugram, Haryana
(2016-07 - 2025-08)
Channelplay is India's leading tech-enabled channel execution company with 12,000+ employees nationwide, providing Sales Force Outsourcing, Visual Merchandising, and Loyalty Program Management services.
- Led end-to-end Administration & Corporate Services across owned offices and co-working locations pan-India
- Acted as strategic partner to CEO and leadership team, aligning workplace and admin strategy with business growth and employee experience
- Owned administration policies, SOPs, and governance frameworks, ensuring consistency, compliance, and scalability
- Built and led a high-performing admin team, setting KPI-driven goals, performance reviews, and capability development
- Owned AOP, annual budgets, monthly dashboards, quarterly & annual reviews, ensuring strong financial governance and cost discipline
- Drove sustained cost optimisation YoY through vendor rationalisation, negotiations, and process efficiencies
- Led procurement and contract management for admin and IT infrastructure, ensuring value, compliance, and service continuity
- Governed a large vendor ecosystem with periodic performance reviews, audits, and cost-control initiatives
- Governed end-to-end asset lifecycle management including procurement, inventory control, audits, insurance, and exit recovery
- Directed facilities, housekeeping, and security operations across corporate offices and co-working spaces
- Led telecom operations for 5000+ connections across multiple service providers with strict billing and uptime controls
- Oversaw logistics, warehouse operations, and courier services to support nationwide employee operations
- Oversaw corporate travel operations managing 300+ domestic and international movements per month
- Led centralised Admin/IT helpdesk operations on Freshdesk, ensuring SLA adherence and strong customer satisfaction scores
- Drove employee engagement initiatives and workplace programs, maintaining ESS consistently above 80%
- Served as POSH ICC Member, leading investigations, reporting, and annual statutory compliance
- Partnered with HR leadership to oversee end-to-end HR operations support, including onboarding, background verification, employee lifecycle processes, and exit management
- Supported annual performance evaluation and appraisal cycles through process governance, technology enablement, and data coordination
Executive Assistant to CEO - Channelplay Ltd. - Gurugram, Haryana
(2014-12 - 2016-06)
- Acted as strategic interface between the CEO, leadership team, and key internal and external stakeholders, enabling smooth execution of business priorities
- Managed CEO's office operations including governance of critical documentation, contracts, and leadership communications
- Coordinated cross-functional follow-ups, action trackers, and leadership reviews to ensure timely execution of decisions
- Supported corporate planning, reporting, and confidential assignments, gaining deep exposure to organizational strategy and leadership decision-making
Senior Executive Assistant - Napino Auto & Electronics Ltd. - Manesar, Gurgaon
(2003-01 - 2014-11)
Napino Auto & Electronics Ltd. is an auto-ancillary of Hero MotoCorp Ltd., having technical collaboration with Worlds Largest Electronic Component manufacturer – Shindengen Electric Mfg. Co. Ltd., Japan, supplying auto electronic/electrical parts like MWH's, CDI's, SAW's etc.
- Acted as strategic liaison between CMD, Vice President, and functional heads, supporting leadership decision-making and execution
- Coordinated high-level correspondence, MIS reports, board / AGM documentation, and confidential information
- Supported procurement coordination, RFQs, vendor communication, and compliance documentation
- Managed domestic and international travel, schedules, and logistics for top management
- Supported audits, industry forums (ACMA, CII, ELCINA), and cross-functional initiatives through documentation and data coordination
Secretary-cum-Stenographer - Sunny International - Janak Puri, New Delhi
(1998-09 - 2003-01)
- Provided administrative and secretarial support including correspondence, documentation, and office coordination
- Handled customer communication, basic accounts follow-ups, travel arrangements, and record management
- Maintained office filing systems, reports, and routine communication supporting smooth day-to-day operations
