Shashi Sg

Technical Support Engineer with expertise in J2EE web services and software infrastructure. Proven ability to deliver scalable solutions, resolve complex technical issues, and drive cross-functional collaboration.

Strong Computer

Science foundation with hands-on experience in system optimization and technical communication.

Technical Support Engineer - Ecobillz Private Limited - Belagavi, Karnataka

(2025-08)

• Provide technical support for enterprise billing software, ensuring high system uptime and rapid issue resolution
• Collaborate with cross-functional teams to diagnose complex technical issues using systematic problem-solving
• Develop technical documentation and knowledge base articles, improving team efficiency and onboarding
• Interface with clients to translate technical concepts into user-friendly solutions, enhancing satisfaction

Software Development Intern - Jfork Technologies (X-workZ ODC)

(2024-01 - 2024-12)

• Contributed to development of scalable J2EE web services and software infrastructure components in collaborative team environment
• Enhanced technical communication and problem-solving capabilities through hands-on experience with real-world software development challenges
• Built robust technology solutions tailored to organizational needs, gaining exposure to full software development lifecycle
• Collaborated with senior engineers to implement best practices in code quality, testing, and deployment processes

Bachelor of Engineering - Computer Science - S G Balekundri Institute of Technology (2021-01 - 2024-12)