Shashikant Chitte

Strategic, results-driven QA Manager with 14+ years of experience across the full Software Testing Life Cycle (STLC). Specialized in building high-performing QA teams and designing automation frameworks for complex financial domains including FX, Money Markets, Commodities, and Digital Media. Proven success in leading large-scale Financial Services transformation programmes, defining and executing end-to-end test strategies across SIT, UAT, OAT, and BAT, and ensuring readiness through Operational and Business Acceptance Testing.

Led testing teams of up to 8-12 resources across QA, Business, and Technology functions, managing enterprise testing activities across multiple integrated applications and business units. Skilled in AI-assisted automation, CI/CD integration with Azure DevOps, and cloud-native monitoring in OpenShift, with strong credibility among executive stakeholders through independent reporting, programme-level assurance, and formal go-live readiness recommendations.

Manager, QA & Testing - STANDARD CHARTERED - Bengaluru

(2024-07 - 2025-10)

• Led end-to-end QA delivery for global FX and Money Markets platforms within Agile Scrum environments, aligning testing activities with business and delivery objectives for a Manager, QA & Testing role.
• Tested Treasury products including FX Spot, FX Forwards, Money Market, Commodities, deposits and loans, ensuring functional accuracy and coverage of key trading workflows.
• Validated SWIFT messages to support transaction integrity and compliance across Treasury and financial messaging processes.
• Architected an AI-assisted Playwright and Cypress automation framework integrated with GitHub Copilot, improving test automation efficiency and reducing manual effort by 35%.
• Advanced API automation and backend data validation using Playwright and PostgreSQL, strengthening quality control across application and data layers.
• Implemented containerized testing on OpenShift, enabling scalable and consistent test execution across environments.
• Established real-time QA monitoring through Prometheus and Grafana, increasing visibility into test execution and platform health.
• Conducted enterprise-level performance testing with JMeter to identify bottlenecks and support application scalability and stability.
• Strengthened Azure Test Plans and CI/CD pipelines with quality gates, reinforcing release readiness and regulatory compliance.
• Drove quality governance practices across testing lifecycle activities, supporting reliable delivery standards for complex Treasury technology platforms.

SDET - TERRABIT CONSULTING - Bengaluru

(2023-03 - 2024-06)

• Managed and led QA teams for multiple projects, ensuring adherence to quality standards and timely delivery.
• Tested Treasury products including FX Spot, FX Forwards, Money Market, Commodities, deposits and loans, ensuring functional accuracy and coverage of key trading workflows.
• Designed, developed, and maintained comprehensive automation frameworks using Playwirght and Cypress with JavaScript using Copilot, significantly reducing regression testing cycles.
• Orchestrated performance testing initiatives using JMeter, identifying bottlenecks and optimizing system performance under various loads.
• Leveraged Azure DevOps for CI/CD pipelines, integrating automated tests.
• Managed test cases and execution within Azure Test Plan, streamlining workflows.
• Performed data validation against PostgreSQL databases.
• Collaborated with product owners and developers for requirements and test coverage.

SDET - ITC INFOTECH - Bengaluru

(2021-03 - 2023-06)

• Designed, developed, and maintained automation frameworks using Cypress with JavaScript, enabling scalable test execution across e‑commerce and financial platforms.
• Implemented API testing strategies utilizing Karate API & Postman, to validate shopping cart flows, payment gateways, order management, and investment transaction services.
• Orchestrated performance testing using JMeter, assessing application behavior under peak loads and optimizing response times for high‑traffic environments.
• Conducted website performance and loading time testing, identifying bottlenecks and implementing optimization strategies to enhance customer experience.
• Leveraged Jira integrated with Zephyr for end‑to‑end test management, including test planning, execution, and defect tracking across multiple releases.
• Validated backend data with SQL queries, ensuring accuracy of orders, transactions, and customer records across relational databases.
• Collaborated with product owners, developers, and business stakeholders to clarify requirements, improve coverage, and ensure timely resolution of defects.
• Generated comprehensive QA documentation including test plans, defect logs, and coverage reports, providing clear assurance to stakeholders.

SDET - AKIRHS - Mumbai

(2019-06 - 2020-04)

• Designed, developed, and maintained automation frameworks using Selenium with Java, enabling scalable test execution across e‑commerce platforms including retail, travel, and education portals.
• Implemented API testing strategies with REST Assured and Postman to validate payment gateways, booking workflows, product catalogs, and customer account services.
• Leveraged Jira integrated with Zephyr for end‑to‑end test management, including test planning, execution, and defect tracking across multiple releases.
• Conducted System Integration Testing (SIT) and supported User Acceptance Testing (UAT) for complex multi‑platform environments, ensuring seamless integration of shopping carts, loyalty programs, and content management systems.
• Performed website performance and loading time testing using JMeter, identifying bottlenecks and optimizing response times to enhance customer experience.
• Validated backend data with SQL queries, ensuring accuracy of orders, transactions, and customer records across relational databases.
• Collaborated with product owners, developers, and business stakeholders to clarify requirements, improve coverage, and ensure timely resolution of defects.
• Generated comprehensive QA documentation including test plans, defect logs, and coverage reports, providing clear assurance to stakeholders.
• Mentored junior QA engineers, promoting best practices in automation, defect management, and CI/CD integration for e‑commerce platforms.

Senior Associate - SS&C GLOBEOP - Mumbai

(2017-10 - 2019-05)

• Designed, developed, and maintained robust automation frameworks using Selenium with Java, enabling scalable test execution across fund administration and financial platforms.
• Implemented API testing strategies with REST Assured and Postman to validate trade workflows, financial messaging, and data integrity across Treasury and fund services applications.
• Utilized Jira for defect tracking, sprint planning, and QA governance, ensuring alignment with Agile delivery cycles.
• Conducted System Integration Testing (SIT) and supported User Acceptance Testing (UAT) for complex, multi-platform financial systems, validating end-to-end business scenarios.
• Performed backend data validation with SQL Server and PostgreSQL, ensuring accuracy of trade, settlement, and reconciliation processes.
• Collaborated with cross-functional teams including product owners, developers, and operations to ensure quality coverage across fund accounting, trade finance, and risk management workflows.
• Led performance testing initiatives using JMeter, identifying bottlenecks and optimizing system reliability under peak loads.
• Generated comprehensive QA documentation including test plans, defect logs, and coverage reports, providing clear assurance to stakeholders.
• Mentored junior QA engineers, promoting best practices in automation, defect management, and CI/CD integration.

Senior Software - FOUNTAINHEAD MKTG - Mumbai

(2017-03 - 2017-09)

• Led manual functional testing by designing and executing test cases to validate software quality and alignment with business and client requirements for brand activation and experiential marketing platforms.
• Collaborated closely with product owners, developers, and creative teams to clarify expectations, identify issues, and support timely resolution throughout the development process.
• Performed performance testing using JMeter to assess application behavior, scalability, and reliability under varying loads.
• Conducted website performance and loading time testing, identifying bottlenecks and implementing optimization strategies to enhance user experience across digital campaigns.
• Contributed to quality assurance efforts by ensuring thorough test coverage across key functional areas including event management systems, digital engagement portals, and campaign microsites.
• Supported the delivery of high-quality software through a detailoriented and collaborative testing approach, ensuring seamless execution of marketing and experiential projects.

Software Tester - CMS COMPUTERS LTD - Mumbai

(2015-10 - 2017-03)

• Developed and implemented detailed test plans, cases, and scripts to align with business requirements and technical specifications across IT & analytics solutions, governance systems, and energy consulting platforms.
• Conducted thorough manual testing of web and mobile applications to ensure functionality, usability, and reliability met quality standards for enterprise and public-sector clients.
• Validated backend data with SQL queries and performed database integrity checks during functional and integration testing, ensuring accuracy across multi-platform environments.
• Supported System Integration Testing (SIT) and User Acceptance Testing (UAT) phases, collaborating with business and technology teams to validate end-to-end workflows.
• Adhered to QA best practices and methodologies throughout the testing lifecycle, maintaining consistent quality standards across diverse projects including transportation, traffic solutions, and workforce management systems.
• Generated comprehensive testing documentation including test plans, defect logs, and coverage reports to support findings and outcomes.
• Provided regular reports on test progress, coverage, and defect analysis to project stakeholders, ensuring timely resolution and delivery of mission-critical applications.

Software Tester - TESTINGOLOGY - Mumbai

(2014-01 - 2015-09)

• Designed, developed, and implemented detailed test cases and scripts aligned with business requirements and technical specifications.
• Conducted thorough manual testing of web applications, ELearning systems, and LMS platforms, ensuring functionality, usability, and reliability met quality standards.
• Supported System Integration Testing (SIT) and User Acceptance Testing (UAT) phases, validating end-to-end workflows and assisting business teams with execution.
• Adhered to QA best practices and methodologies throughout the testing lifecycle, maintaining consistent quality standards across multiple projects.
• Generated comprehensive testing documentation including test plans, defect logs, and coverage reports to support findings and outcomes.
• Provided regular reports on test progress, coverage, and defect analysis to stakeholders, ensuring timely resolution and delivery of business-critical applications.
• Collaborated with cross-functional teams (Business, Technology, and Operations) to ensure smooth integration and readiness of applications in production environments.

Software Tester - RUDRAKSHA TECHNOLOGY - Mumbai

(2012-12 - 2013-12)

• Developed and implemented detailed test cases and scripts aligned with business requirements and technical specifications for broadcast and digital network solutions.
• Conducted thorough manual testing of web applications, middleware, and system integration workflows to ensure functionality, usability, and reliability met industry standards.
• Supported System Integration Testing (SIT) and User Acceptance Testing (UAT) phases for projects involving Digital Cable Headend, Encoders, Multiplexers, Conditional Access Systems, and Video-on-Demand platforms.
• Adhered to QA best practices and methodologies throughout the testing lifecycle, ensuring compliance with programme-level quality gates.
• Generated comprehensive testing documentation including system documentation, test plans, and defect analysis reports to support findings and outcomes.
• Collaborated with engineering and operations teams to validate interoperability, optimize workflows, and ensure seamless deployment of end-to-end broadcast solutions.
• Provided regular reports on test progress, coverage, and defect analysis to project stakeholders, supporting timely resolution and delivery of mission-critical systems.

QA Engineer - MRCC - Mumbai

(2010-08 - 2012-04)

• Developed and implemented detailed test cases and scripts aligned with business requirements and technical specifications.
• Conducted manual testing of web applications, E-Learning systems, and LMS platforms to ensure functionality, usability, and reliability met quality standards.
• Supported System Integration Testing (SIT) and User Acceptance Testing (UAT) phases by validating end-to-end workflows and assisting business teams with test execution.
• Adhered to QA best practices and methodologies throughout the testing lifecycle to maintain high-quality standards.
• Generated comprehensive testing documentation to support findings and outcomes.
• Provided regular reports on test progress, coverage, and defect analysis to inform project stakeholders.

Executive Master of Business Administration with Information Technology - Business Administration, Information Technology - GNIMS, Mumbai (2017-02)

Bachelor of Computer Science - Computer Science - Mumbai University (2009-04)