ShashiKant Sharma

BSc. In Hotel management with experience of more than 15 years in Front Office Management in the Hospitality Industry. Proven ability of delivering value-added customer service and achieving customer delight by providing customized services as per requirements.

Adept at implementing quality parameters for service areas in line with the standard and international guidelines; deft at maintaining customer & employee satisfaction. Good communication, interpersonal, liaison and problem solving skills.

Front Office Manager - Royal Tulip Kufri (Inde Hotel) - Kufri, India

(2023-07 - 2023-09)

• Handling reservations and overlooking the coordination between unit as well as central reservations
• Training and learning programs for sub ordinates
• Streamlining the process and procedures as per company's policy
• Ensuring achievement of high guests satisfaction index
• Ensuring financial targets are achieved in terms of ARR and budgets
• Introducing the SOP for handling major movements like weddings, corporate groups etc., to have smooth running of operations and enhancing the service standard
• Formulating standard operating process
• Organize Departmental meetings to discuss plans & issues
• To Ensure Organization Brand Standards are maintained at all times
• Coordinating with Central Reservations to maximize revenue
• Ensuring the day to day Front desk operations to run smoothly
• Coordinating to with other departments to design packages to maximize the hotel's presence in the market. Like designing advertisements and other modes of effective communication
• Formulating and implementation different ways of cutting the expenses

Operations Manager - Tethya Himalya Premnagar (Inde Hotel) - Premnagar, India

(2023-04 - 2023-06)

Front Office Manager - Larisa Resort Shimla - Shimla, India

(2022-04 - 2023-04)

Front office Manager - Royal Tulip Kufri - Kufri, India

(2019-08 - 2021-03)

Asst. Front office Manager (Heading the dept.) - Sarovar Portico Palampur - Palampur, India

(2017-10 - 2019-07)

Sr. Duty Manager - Radisson Blu Jammu - Jammu, India

(2016-12 - 2017-10)

Duty Manager - The Deltin Daman - Daman, India

(2014-03 - 2016-11)

Asst. Manager Front office - Radisson Hotel Kandla - Kandla, India

(2013-06 - 2014-02)

Asst. Guest Service Manager - Sheraton Hotel Udaipur - Udaipur, India

(2011-03 - 2013-04)

Front office Supervisor - Sheraton Hotel Udaipur - Udaipur, India

(2010-08 - 2011-02)

Front Office Assistant - The Radisson Plaza Resort & Spa Udaipur - Udaipur, India

(2008-09 - 2010-07)

A five star deluxe, 164 rooms' hotel, part of The Carson Razidor Hotel Group.

BSc. - Hotel Management & Tourism - NIHM Dehradun (2008)

Diploma - Front Office Operations - AH&LA (2008)

12th - Commerce Stream - GBSSS Lalpani Shimla (2004)

10th - St. Thomas School Shimla (2002)