Shashishekhar Hm

Quality Engineering Manager with 16+ years of experience leading quality engineering across Telecom Software, Billing, Banking (Payment Security), OSS/BSS, E-Commerce and Analytics domains. Proven expertise in building and leading high-performing engineering teams, defining quality strategy, driving enterprise-scale software delivery and ensuring predictable product releases across global customer implementations. Experienced in leading API, Integration, End-to-End, Database and ETL testing initiatives, release governance, production readiness, stakeholder management and customer delivery for enterprise platforms.

Recognized for building Telecom Billing Quality Engineering capability from the ground up, driving AI adoption within engineering teams and delivering high-quality software through engineering excellence and continuous improvement.

QUALITY ENGINEERING MANAGER at Airling Technology Solutions Pvt. Ltd. (2022-07 – 2026-08) • Built and scaled the Quality Engineering organization for Telecom Billing solutions from a one-person team to a 20-member team of Quality Engineers, Team Leads and Automation Engineers.

• Defined and executed Quality Engineering strategy for API, Integration, End-to-End, Database, Automation and Performance Testing across Telecom Software, Billing and IoT platforms.
• Led multiple customer implementation, migration and transformation programs ensuring smooth transitions and production readiness.
• Governed 500+ application releases annually involving sprint planning, release planning, risk management, defect triage and production validation.
• Performed production issue analysis, RCA and defect trend analysis to improve product stability and customer success.
• Partnered with Product Management, Engineering, Delivery and Customer Success teams to define quality objectives, manage stakeholder expectations and ensure high-quality software delivery. R&D SOFTWARE ENGINEER III at Broadcom Inc. (2018-03 – 2022-07) • Led Quality Engineering for Arcot EMV 3DS Merchant Server and Merchant Risk Analytics platforms.
• Executed API, Integration, End-to-End, Database and Performance Testing for secure payment authentication and risk management solutions.
• Collaborated with Product, Engineering and Release teams for release planning, production readiness and quality governance.
• Recognized with Broadcom Arcot Excellence Award for outstanding contribution to quality and customer success. SENIOR SOFTWARE ENGINEER at Tecnotree Convergence India Pvt. Ltd. (2014-08 – 2018-02) • Led Quality Engineering for Unified Product Catalogue (UPC), Customer Lifecycle Management (CLM) and Convergent Billing System (CBS).
• Performed API, Integration, End-to-End, Database and UAT testing for Telecom Billing and BSS applications.
• Supported customer implementation, migration and production rollouts for global telecom operators.
• Collaborated with cross-functional teams for production support, RCA and continuous improvement. SOFTWARE TEST ENGINEER at Synchronoss Technologies India Pvt. Ltd. (2010-03 – 2014-08) • Executed API, Integration, Database, ETL and End-to-End testing for Telecom OSS and E-Commerce platforms.
• Validated ETL processes and reporting solutions using IBM Cognos and Oracle SQL.
• Supported production deployments, defect resolution and quality improvement across SDLC.

Bachelor of Engineering in Computer Science & Engineering – GM Institute of Technology, Davangere

– Visvesvaraya Technological University (VTU)