Assistant Manager Training - Digitide solution Limited - Hyderabad, India
(2024-06)
- Support the Training Manager in overseeing trainers, maintaining schedules, and ensuring smooth operations.
- Maintain accurate records of attendance, assessments, and training outcomes; prepare regular reports for management.
- Assist in onboarding and orientation programs for new employees.
- Stay updated with industry trends and recommend new training tools, techniques, or platforms.
- Track training effectiveness using feedback, assessments, and performance metrics to improve future sessions.
- Analyze training needs through surveys, performance reviews, and consultations with department heads.
- Prepare the review decks for WBR,MBR,QBR's.
Senior Trainer - Conneqt Bussiness Solutions - Hyderabad, India
(2023-10 - 2024-06)
- Mentored junior trainers and supported their development
- Provide Train-the-Trainer support to employees recently promoted through the Internal Job Posting (IJP)
- Maintaining the reports as per client requirements
- Monitored and evaluated training effectiveness and made improvement
- Collaborated with managers to align training with business goals
- Participating in scheduled client calls to identify and implement process improvements.
- Design and deliver training programs on banking products, compliance, customer service, and sales techniques.
- Conduct refresher sessions to ensure staff stay updated with new regulations, policies, and product offerings.
ProcesTrainer - Conneqt Bussiness Solutions - Hyderabad, India
(2021-08 - 2023-09)
Customer support Executive - Conneqt Business Solutions - Hyderabad, India
(2019-04 - 2021-08)
- Conducting new hire training classes and ensuring systematic Training Cycle i.e., Analysis Planning Implementation and Evaluation
- Conducted various training sessions to meet client needs.
- Handling all issues related to performance, behavior, punctuality, attendance and attrition within training and OJT & 0-30 phases.
- Conducting calibrations with clients on requirements and performance
- Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every interaction
- Optimized team training and staff development.
- Enhanced working relationships by participating in team-building activities. Customized customer experiences to build brand loyalty.
- Reduced process gaps by effectively training new hires on best practices and protocols.
- Developed long-term training strategies for new and existing employees across multiple departments.
- Completed frequent assessments of training materials, structure and success rates in order to enhance programme.
