Sheed S

IT Support Engineer with 5.4 years of expertise in IT support and maintenance in challenging environments. Proficient in troubleshooting and resolving hardware, software, and network issues. Skilled in optimizing network performance, maximizing security, and streamlining operations across large-scale organizations.

Senior IT Support Engineer at Mirae Asset Sharekhan (2022-08 – 2025-02)

• Provided comprehensive technical support and maintenance to 50+ end-users across the organization, resolving hardware, software, and network issues in timely fashion
• Managed user accounts, permissions, and access rights in Active Directory, resulting in 20% reduction in user-related issues and 10% increase in user satisfaction
• Performed Active Directory (AD) administration including user account creation, modification, deactivation, password resets, and group membership updates
• Delivered VPN support including client installation, configuration, and troubleshooting connectivity/authentication issues
• Assisted end users with remote access and secure connectivity solutions
• Supported Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
• Provided troubleshooting for Windows and Linux, printers, and hardware peripherals
• Resolved user issues related to MFA, password resets, and account lockouts
• Performed initial troubleshooting of network issues including LAN, Wi-Fi, and DNS
• Escalated complex incidents to L1/L2 teams with detailed documentation and analysis
• Handled franchise calls related to network and system maintenance, new systems configuration, allocation, and troubleshooting

Project Assistant II at Central Manufacturing Technology Institute (2019-11 – 2022-07)

• Provided IT hardware and software installation and maintenance support to users through in-person, telephone, and email channels
• Maintained campus-wide IT infrastructure and resolved network issues
• Configured and tested new hardware and software, campus-wide IT hardware and software installation, deployment, and troubleshooting
• Coordinated with IT hardware and software suppliers and service providers
• Managed GFI Langrid software patches and Sophos XG230 firewall, ADDS, CCTV, NAS storage devices, and network printers
• Configured TCP/IP networking and performed hardware maintenance and repair
• Provided IT facilities for VC events, VC setup, PA system setup, and biometric device troubleshooting

Bachelor of Engineering (B.E.) in Electronics and Communications – Dr. NGP Institute of Technology (2016-01)

Diploma in Electronics and Communications – Suguna Polytechnic College (2013-01)

Secondary Education (CBSE) – Kendriya Vidyalaya