Sheela Rg

Certified Salesforce Administrator and Developer with 4+ years of experience delivering Sales Cloud and Service Cloud solutions, customizations, and integrations for enterprise clients. Proven in building scalable Co-pilot AI Assisted Apex, Lightning Web Components (LWC) development, and declarative automation that improve process efficiency by 30–40% through custom apps, batch processing, and workflow automation.

Experienced Workato Integration

Specialist designing and maintaining recipes for cross‑platform systems, API's, ERP data synchronization between multiple systems. Strong at end‑to‑end delivery: requirements gathering, technical design, development, functionality testing, deployment, and user enablement, collaborating closely with business stakeholders and cross‑functional teams.

Technical Specialist at Infosys (2024-07 – Present)

CRM Technical Specialist driving Sales Cloud configurations, and custom Apex development for enterprise clients with focus on programmatic solutions and integrations.

• Automated daily production and inventory uploads for a global manufacturing client using Salesforce CSV batch processing with Apex Batch, incorporating custom validation with existing data for data accuracy and reliability.
• Built a custom CSV batch upload framework to overcome limitations of out‑of‑the‑box data loaders and prevent invalid data from entering Salesforce.
• Parsed CSV files into a temporary transactional object via JSON, then validated all records in Batch Apex with field‑level rules, dynamic value population and per‑row error messages.
• Ensured atomicity by committing data to the final destination objects only when every row in the batch passed validation, protecting master data quality.
• Regenerated output CSVs with additional columns for populated values and error details, allowing users to correct issues and re upload data.
• Designed custom objects with master-detail/lookup relationships, formula fields, validation rules, User creation, permission assignment and roll-up summaries for data integrity.
• Collaborated with business stakeholders on requirements gathering, field level validation, functionality test, and user feedback to ensure seamless adoption.

Technical Specialist at Infosys (2024-07 – Present)

• Designed Workato recipes to send cross‑platform notifications (email, Microsoft Teams, Slack, zoom) for key business events such as supplier document/license expiry critical notifications.
• Implemented workflows to alert suppliers before compliance documents expire, reducing manual follow‑ups and the risk of lapsed licenses.
• Built integrations between Odoo ERP and MySQL to read stock levels from Odoo and update downstream systems, keeping inventory data consistent across platforms.
• Integrated Metadata synchronisation across different system to prevent data integrity erros.
• Configured error handling, logging and monitoring within Workato to quickly identify failures and improve integration reliability.

Salesforce Consultant at Maxpertise Technology Labs (2021-08 – 2024-02)

Salesforce Consultant delivering end-to-end Service Cloud solutions with declarative automation and custom development for global clients

• Developed a QR code-based carton tracking solution with Lightning Web Components for mobile scanning interfaces, reducing tracking errors by 35%.
• Configured custom objects, fields, and page layouts to store scan events, locations and carton details, enabling end to end traceability.
• Gathered technical requirements and translated business needs into technical design documents.
• Supported full delivery lifecycle: gathered technical requirements, prepared design documents, managed deployments using Change Sets and created test classes and user documentation.
• Configured Salesforce Service Cloud to support the recruitment lifecycle, including candidate, job, interview and offer tracking using custom objects and relationships.
• Created validation rules, page layouts, record types and field‑level security to enforce data quality and role‑based access for recruiters and HR users.
• Built declarative automation (Flows/Process Builder) to generate and progress offer records, trigger emails and update candidate status based on stage changes.
• Built Lightning record pages with embedded custom components for recruiter dashboards showing pipeline.
• Supported UAT by preparing test data, refining configurations from user feedback and updating documentation for smooth end‑user adoption.
• Unit Testing, Code Coverage
• Agile/Scrum, JIRA, Confluence

Bachelor of Engineering in Electrical & Electronics Engineering – SJB Institute of Technology, Kengeri, Bangalore (VTU)