HEAD - GUEST & PATIENT RELATIONS / ACADEMIC COORDINATOR - UPASANA HEALTHCARE & HOSPITALS PVT LTD - KOLLAM
(2022-06)
MEDICAL TRANSCRIPTION / PATIENT CARE EXECUTIVE - MEDITRINA HOSPITAL - AYATHIL, KOLLAM
(2021-03 - 2022-05)
ASSISTANT MANAGER (CR) / PATIENT COUNSELOR - ARMC IVF FERTILITY CENTRE - KOLLAM
(2014-10 - 2020-03)
GUEST RELATIONS MANAGER - DR.NAIRS HOSPITAL - KOLLAM
(2005-01 - 2014-04)
- Floor Operations Management - Supervise day to day operations of the Hospital to ensure smooth and professional delivery of customers' satisfaction
- Interact with Out Patients / In Patients and solve their problems / complaints smoothly with the help of concerned Department In charges and ensure efficient, effective and quality delivery of services involving process management, problem solving and strategic planning.
- Responsible for Front Office department's quality control and administration and daily operations of the Guest & Patients Relations team and unit. Monitor the effectiveness of service and make recommendation for improvement. Responsible for hiring and training of Front Desk staff.
- Assign staff for specific responsibilities; deploy technology for patient assessment, evaluation or care. Evaluate staff performance and work quality to ensure consistency and adherence to policies and procedures.
- Implement and enforce policies and procedures according to prescribed guidelines.
- Co-ordinate the admission and discharge of patients, casualty and outpatient services and bed allocation .Ensure safety, security and confidentiality of patient information.
- Manage all reporting and record-keeping functions within the department and deliver periodic reports regarding operational effectiveness and performance.
- Developed and implemented SOP so as to ensure risk is minimized also reviewed risk management procedures.
- Collate, analyse and document monthly, quarterly, half yearly and yearly census details - Report to Management. Give monthly Department wise customer Feed Back Analysis Report to the Management / concerned departments and conduct monthly Management Review Meetings.
- Issuing various patients needed certificates and file copies with control and supervision with the help of Medical Dept's / Director.
- Discuss issues with other top executives in the Organization regularly and maintaining communications with them on important issues.
- Patient Counselling
RECEPTIONIST CUM COMPUTER OPERATOR - TRIVANDRUM SCANS & DIAGNOSITC CENTRE - KOLLAM
(2001-09 - 2004-11)
CLERK CUM COMPUTER OPERATOR - TRANSWORLD HIREPURCHASE INDIA Ltd. - KOLLAM
(1996-05 - 1999-05)
