Customer Care Executive - Rentokil PCI
(2014-01-07 - 2019-10-15)
- Providing information to the customers about services and products with resolution of all queries raised on a call.
- Attending all incoming calls received on helpline number.
- Handling emails queries sent by the customers.
- Responding to SMS sent by the customers.
- Pass the caller's request to the concerned branch/department through Telephonic calls or Emails.
- To make outbound calls as per the instructions of functional reporting authority as per the requirement of each venture.
- Would be responsible for the closure of a caller's request.
- Co-ordinate with the branches till a proper resolution is decided by the branches.
- Call registration in company's software.
- Maintaining Reports.
Customer Care Executive - Pecopp Pest Control Services Pvt Ltd
(2022-03-04 - 2024-07-13)
- Providing information to the customers about services and products with resolution of all queries raised on a call.
- Scheduling of Services.
- Mails Handling.
- Grievances Handling.
- Making MIS Report
- Making Invoices.
Deputy Manager Credit Cards - IndusInd Bank
(2024-07-31)
- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines.
- Capture problem indicators, highlight and suggest improvement.
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy.
- Maintain adequate knowledge levels on products, processes and systems used.
