Sheetal Pagadala1

Highly motivated and results-driven professional with a strong background in data analysis and banking operations. Equipped with extensive experience as a Data Analyst at HSBC India, effectively handling personal banking customer accounts, raising requests, resolving complaints, and ensuring end-to-end customer account management. Proven ability to work collaboratively within teams, demonstrating exceptional communication and leadership skills.

A quick learner who adapts swiftly to new environments, consistently delivering quality results. Passionate about the banking industry, with a keen interest in leveraging knowledge and expertise to drive operational excellence. Committed to professional growth and making valuable contributions to a stable and thriving organization.

Data Analyst at HSBC India (2014-08 – Present)

• Handled personal banking customer accounts, including raising requests, addressing complaints, and updating TMD information.
• Managed end-to-end account processes, from account opening to closure, ensuring accuracy and compliance with regulations.
• Conducted regular maintenance activities to keep customer accounts updated and performed audit confirmations.
• Oversaw the maintenance and updates of commercial banking data, ensuring data accuracy and integrity.
• Collaborated with cross-functional teams to address customer account-related issues and ensure seamless operations.
• Utilized advanced data analysis techniques to derive insights and support decision-making processes.
• Proactively identified process improvement opportunities and implemented solutions for enhanced efficiency.

Graduate