Sheetal Teli

MBA Finance graduate with 2 years of professional experience in customer relationship management, business operations, and data-driven reporting. Skilled in financial and business analysis, Excel/Power BI-based reporting, and cross-functional process coordination, with a track record of managing stakeholder relationships and driving operational efficiency. Brings strong analytical thinking, leadership, and team management capability to complex business problems.

Seeking to apply finance expertise, problem-solving skills, and a client-focused approach to contribute measurably to organizational growth.

Client Relationship Executive - Digitide Solutions Limited

2 Years | Customer Relationship & Business Operations

• Managed end-to-end client relationships for a diverse customer portfolio, ensuring high service quality and consistent client satisfaction.
• Resolved customer and process-related issues through structured root-cause analysis, improving turnaround time and reducing escalations.
• Handled documentation, data verification, and record management to maintain accuracy and compliance across backend operations.
• Prepared and maintained MIS reports to track service metrics, support management decision-making, and monitor process performance.
• Coordinated with cross-functional teams to streamline workflows, improving overall operational efficiency and turnaround time.
• Supported process improvement initiatives that enhanced service delivery standards and strengthened client retention.
• Communicated effectively with internal stakeholders and clients to ensure smooth coordination and timely resolution of queries.

MBA - Finance - Savitribai Phule Pune University

BBA - Computer Applications - S.M. Joshi College, Pune (Savitribai Phule Pune University)