Shefali Agnihotri

Operations professional with 5+ years of banking experience specializing in branch operations, process execution, compliance management, audit readiness, customer resolution, and operational risk control. Progressed to Deputy Branch Manager at ICICI Bank through consistent operational performance and process governance. Experienced in managing branch administration, improving service delivery, ensuring regulatory adherence, and supporting efficient day-to-day operations.

Deputy Branch Manager (DM–1) - ICICI Bank

(2025-01 - 2025-05)

• Managed daily branch operations including cash handling, demat operations, and administrative controls.
• Ensured adherence to operational procedures and internal policies.
• Supported audit preparedness and compliance requirements.
• Resolved customer escalations within defined timelines.
• Coordinated staff activities and branch execution.

Relationship Manager (AM–II) - ICICI Bank

(2019-07 - 2024-12)

• Managed customer relationships while supporting branch operational objectives.
• Handled service requests and issue resolution.
• Worked across core banking systems including Finacle.
• Supported process compliance and operational activities.

M.Com - Maharishi University of Information & Technology

B.Com - University of Lucknow