Shehal Mp

Dedicated and service-focused Ground Staff & Customer Service Executive with strong foundational knowledge in airport operations, ramp services, and aviation customer handling. Trained under ACI-endorsed Aviation Management programs and certified in GDS systems (Galileo, Sabre), Cargo Operations, and Airline Customer Service. Excellent communication and teamwork skills with a passion for delivering smooth passenger handling, baggage processing, and ramp coordination.

Store Keeper & Customer Service Executive - TECHZONE Mobiles & Electronics Shop Ltd - Kerala, India

(2022-01 - 2024-12)

• Provided polite and professional customer service, addressing inquiries and resolving product-related issues promptly.
• Guided customers on product features, specifications, and promotions to improve purchase decisions.
• Recorded and followed up on customer complaints, ensuring timely resolution and satisfaction.
• Maintained a clean and welcoming store environment to enhance the customer shopping experience.

Bachelor of Business Administration - Business Administration - Calicut University

Higher Secondary Certificate - IKTHSS Cherukulamba