Shekhar Singh

IT professional with nearly 3 years of experience in Monitoring, Client Coordination, Ticket quality assurance, Process documentation and Business operations support . Working knowledge in SQL and MS Excel. Strong analytical, Problem solving, Communication skills and delivering efficient solutions to streamline operations and improve productivity.

System Engineer – TietoEvry (Mohali, Punjab) 2022 – 2025

• Reviewed and Performed Quality Assurance (QA) of 15+ tickets daily to ensure data accuracy, completeness, and compliance with SOP.

• Worked with SQL Server Management Studio to execute SQL scripts, monitor databases, and support daily business operations.

• Coordinated with a client regarding reported issues,project requirements, and operational updates.

• Prepared and delivered daily operational reports within defined timelines as per the SLA..

• Provided Knowledge Transfer (KT) sessions to new team members and Supported client KT sessions during project transition.

• Presented weekly project updates to management meetings and maintained SOP’s documentation of the Project.

• Gained exposure to cybersecurity risks, cyber incidents, and their potential impact on business operations.

• Developed a foundational understanding of computer networking and cybersecurity concepts through training sessions.

• Supported day-to-day activities related to IT audit engagements for various clients.

BE in ECE – Chandigarh University (2018-2022)