Shenbagamoorthy V

Operations Manager with 15+ years of experience across financial reconciliation, fund accounting, payment and vendor processing, financial controls, and team leadership within banking and financial services operations. Proven track record building and monitoring risk and control frameworks, driving process improvement and automation, sustaining SLA/KPI performance, resolving exceptions, managing stakeholder relationships across geographies, and leading teams of up to 15 through hiring, coaching, and performance management. Comfortable operating in high-volume, multinational transaction environments and partnering with cross-functional teams to deliver seamless, compliant operations.

Deputy Manager – Operations - Flexicode Technologies Pvt Ltd - Chennai, India

(2024-11 - 2025-01)

• Reduced vendor costs by 15% through contract renegotiation and vendor consolidation, strengthening vendor management and departmental cost efficiency.
• Standardized end-to-end reconciliation procedures across patient ledger systems, payment reports, and the general ledger, strengthening process controls and reducing processing errors.
• Led a team of 15 through targeted training, structured performance reviews, and KPI-driven accountability to improve productivity.
• Resolved discrepancies in electronic remittance and payment postings, and monitored receivables aging to support accurate payment processing, accounts management, and recovery of billable amounts.
• Investigated financial exceptions across billing and payment activity, reviewed process deviations to prevent recurrence, and supported financial statement analysis.
• Drove process improvements and cross-functional collaboration to enhance operational workflows and project delivery.

Team Leader - Incedo Technology Solutions Ltd. - Chennai, India

(2022-05 - 2023-11)

• Managed daily cash and position reconciliations, ensuring transaction accuracy across client accounts.
• Led new account onboarding, account setup, and funding validation while reducing setup errors.
• Implemented training programs that improved team performance by 30% and mentored junior staff, contributing to a 50% increase in skill proficiency.
• Developed KPI scorecards and tracked team performance against SLAs to improve service delivery and turnaround time.
• Acted as the primary escalation point for operational and client-related issues and collaborated with stakeholders to improve service delivery.
• Conducted performance reviews and managed conflict resolution to strengthen team effectiveness and communication.

Team Leader - State Street HCL Services Pvt Ltd. - Chennai, India

(2017-05 - 2022-04)

• Managed hedge fund reconciliations across investment managers and custodians for institutional client portfolios, ensuring accurate and timely deliverables.
• Oversaw NAV calculations and portfolio variance analysis to support accurate fund valuation and reporting.
• Supervised a team of 11 and managed performance evaluation frameworks aligned to bell-curve methodology.
• Identified control gaps and implemented risk mitigation mechanisms within the operational risk and control framework to reduce exposure and support regulatory compliance.
• Produced MIS reports covering portfolio performance and variance thresholds for senior stakeholders.

Senior Associate - BNP Paribas Securities Services - Chennai, India

(2012-05 - 2016-08)

• Performed reconciliation across equities, derivatives, and fixed income instruments, resolving breaks between custodian and internal records.
• Coordinated with global counterparties on exception management to improve turnaround on outstanding breaks.
• Supported new client transitions through reconciliation process setup and documentation.
• Generated MIS reports on unresolved breaks and performance tracking and delivered training and process documentation updates.

Senior Officer - Fullerton India Credit Company Ltd. - Chennai, India

(2009-06 - 2012-05)

• Reconciled GL accounts related to loan collections, foreclosures, and repayments, ensuring accuracy in financial postings.
• Managed banking transactions including ECS and PDC processing and prepared daily reconciliation statements and MIS reports for management.

Customer Service Associate - First source Solutions Ltd. - Chennai, India

(2008-03 - 2009-05)

• Managed customer payment processing and reconciliation with bank records, resolving billing discrepancies and customer queries.
• Provided training and onboarding support to new team members.

Master of Commerce - M.Com - Rajapalayam Raju's Arts and Science College (2005-06 - 2007-05)

Bachelor of Commerce - B.Com - Rajapalayam Raju's Arts and Science College (2002-06 - 2005-05)