Deputy Manager – Operations - Flexicode Technologies Pvt Ltd - Chennai, India
(2024-11 - 2025-01)
- Reduced vendor costs by 15% through contract renegotiation and vendor consolidation, strengthening vendor management and departmental cost efficiency.
- Standardized end-to-end reconciliation procedures across patient ledger systems, payment reports, and the general ledger, strengthening process controls and reducing processing errors.
- Led a team of 15 through targeted training, structured performance reviews, and KPI-driven accountability to improve productivity.
- Resolved discrepancies in electronic remittance and payment postings, and monitored receivables aging to support accurate payment processing, accounts management, and recovery of billable amounts.
- Investigated financial exceptions across billing and payment activity, reviewed process deviations to prevent recurrence, and supported financial statement analysis.
- Drove process improvements and cross-functional collaboration to enhance operational workflows and project delivery.
Team Leader - Incedo Technology Solutions Ltd. - Chennai, India
(2022-05 - 2023-11)
- Managed daily cash and position reconciliations, ensuring transaction accuracy across client accounts.
- Led new account onboarding, account setup, and funding validation while reducing setup errors.
- Implemented training programs that improved team performance by 30% and mentored junior staff, contributing to a 50% increase in skill proficiency.
- Developed KPI scorecards and tracked team performance against SLAs to improve service delivery and turnaround time.
- Acted as the primary escalation point for operational and client-related issues and collaborated with stakeholders to improve service delivery.
- Conducted performance reviews and managed conflict resolution to strengthen team effectiveness and communication.
Team Leader - State Street HCL Services Pvt Ltd. - Chennai, India
(2017-05 - 2022-04)
- Managed hedge fund reconciliations across investment managers and custodians for institutional client portfolios, ensuring accurate and timely deliverables.
- Oversaw NAV calculations and portfolio variance analysis to support accurate fund valuation and reporting.
- Supervised a team of 11 and managed performance evaluation frameworks aligned to bell-curve methodology.
- Identified control gaps and implemented risk mitigation mechanisms within the operational risk and control framework to reduce exposure and support regulatory compliance.
- Produced MIS reports covering portfolio performance and variance thresholds for senior stakeholders.
Senior Associate - BNP Paribas Securities Services - Chennai, India
(2012-05 - 2016-08)
- Performed reconciliation across equities, derivatives, and fixed income instruments, resolving breaks between custodian and internal records.
- Coordinated with global counterparties on exception management to improve turnaround on outstanding breaks.
- Supported new client transitions through reconciliation process setup and documentation.
- Generated MIS reports on unresolved breaks and performance tracking and delivered training and process documentation updates.
Senior Officer - Fullerton India Credit Company Ltd. - Chennai, India
(2009-06 - 2012-05)
- Reconciled GL accounts related to loan collections, foreclosures, and repayments, ensuring accuracy in financial postings.
- Managed banking transactions including ECS and PDC processing and prepared daily reconciliation statements and MIS reports for management.
Customer Service Associate - First source Solutions Ltd. - Chennai, India
(2008-03 - 2009-05)
- Managed customer payment processing and reconciliation with bank records, resolving billing discrepancies and customer queries.
- Provided training and onboarding support to new team members.
