Shibani Das
Branch Banking Department
Talent
Mumbai, MaharashtraMember since June 18, 2026
Expertise in Handling Customer queriesExpertise in generating Sales through ServiceCan Influence and communicate with customers
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Expertise in Handling Customer queriesExpertise in generating Sales through ServiceCan Influence and communicate with customers
About
Detail-oriented banking professional with 2+ years of experience in cash operations and customer service. Seeking to leverage strong process knowledge, compliance expertise, and customer handling skills in a Service Desk role or backend to enhance operational efficiency and customer experience.
Experience
Branch Banking Department - Icici Bank
(2024-05 - 2026-06)
- Handled end-to-end customer service: A/c opening, KYC, cheque book, DD/PO, statements, complaints
- Processed cash & non-cash transactions with nil discrepancy, ensuring RBI/bank compliance
- Obtained approvals from seniors for exceptional transactions, lien/hold removal, special requests
- Resolved customer queries maintaining high satisfaction and low escalations
- Coordinated with operations/credit teams for FD, locker, loan, and OD/CC servicing
- Cross-sold CASA, FD, RD, insurance products to walk-in customers
Education
Ssc - Mother marys english high school (2018 - 2018)
HSC - Royal college of Science, arts and commerce (2020 - 2020)
Bachelor of Management Studies - Kishinchand Chellaram College (2023 - 2023)
Skills
Branch Banking Department
