Shibani Das

Detail-oriented banking professional with 2+ years of experience in cash operations and customer service. Seeking to leverage strong process knowledge, compliance expertise, and customer handling skills in a Service Desk role or backend to enhance operational efficiency and customer experience.

Branch Banking Department - Icici Bank

(2024-05 - 2026-06)

• Handled end-to-end customer service: A/c opening, KYC, cheque book, DD/PO, statements, complaints
• Processed cash & non-cash transactions with nil discrepancy, ensuring RBI/bank compliance
• Obtained approvals from seniors for exceptional transactions, lien/hold removal, special requests
• Resolved customer queries maintaining high satisfaction and low escalations
• Coordinated with operations/credit teams for FD, locker, loan, and OD/CC servicing
• Cross-sold CASA, FD, RD, insurance products to walk-in customers

Ssc - Mother marys english high school (2018 - 2018)

HSC - Royal college of Science, arts and commerce (2020 - 2020)

Bachelor of Management Studies - Kishinchand Chellaram College (2023 - 2023)