Shibil Muhammad Shibil

Highly motivated and customer-focused Airport Passenger Service Assistant with over 1 year of experience providing exceptional support to travelers. Skilled in handling check-in procedures, luggage assistance, boarding gate operations, and delivering top-notch service to ensure a smooth and stress-free travel experience. Adept at managing diverse passenger needs, including VIP, elderly, and disabled travelers, while maintaining compliance with airline and security regulations.

Strong communication and problem-solving skills, with the ability to work effectively in fast-paced, high-pressure environments. Committed to ensuring passenger satisfaction and safety at all times.

AIRPORT PASSENGER SERVICE ASSISTANCE - BIRD AIRPORT SERVICES PVT LTD INTERNATIONAL AIRPORT GOA - Goa, India

(2024-01)

• Customer Service: Greet passengers, answer inquiries, and assist with various needs, including providing information about flight status, gate locations, and airport facilities.
• Check-in Assistance: Help passengers with the check-in process, including verifying travel documents, issuing boarding passes, and checking luggage.
• Baggage Handling: Assist with baggage drop-off and retrieval, manage lost or delayed baggage claims, and coordinate with baggage handling teams.
• Special Needs Support: Provide assistance to passengers with special needs or disabilities, including arranging for wheelchairs, special seating, or other accommodations.
• Flight Information Updates: Keep passengers informed about any changes to flight schedules, gate assignments, or boarding times, and assist with rebooking if necessary.
• Problem Resolution: Address and resolve passenger complaints or issues, such as flight delays, cancellations, or missed connections, and provide solutions or alternatives.
• Security and Safety: Ensure that passengers adhere to security procedures, including screening processes and carrying prohibited items, and report any security concerns to the relevant authorities.

DIPLOMA IN AVIATION AIRPORT MANAGEMENT COURSE - Aviation Airport Management - PERINTHALMANNA, MALAPPURAM, INDIA (2022-01 - 2024-12)

HIGHER SECONDARY (2022-01 - 2024-12)