Shihab Nm

Customer-focused banking and financial services professional with 3+ years of experience in customer service, cash handling, and client relationship management. Skilled in delivering accurate, efficient, and courteous service in fast-paced financial environments. Recognized for strong problem-solving ability, disciplined cash management, and consistent performance, including a Best Performer of the Month award. Currently pursuing a B.Com degree alongside hands-on branch banking experience.

Customer Service Officer - ESAF Small Finance Bank - Palakkad, Kerala

(2025-03)

• Deliver prompt, accurate, and courteous service to walk-in customers for account opening, deposits, withdrawals, and general banking queries.
• Handle daily cash transactions including deposits, withdrawals, and remittances with strict accuracy and adherence to bank policies.
• Perform end-of-day cash balancing and reconciliation, ensuring zero discrepancies in the cash drawer.
• Educate customers on the bank's products and services, including savings accounts, deposits, and digital banking facilities, contributing to service uptake.
• Address and resolve customer complaints and queries promptly, escalating complex issues to the branch manager when required.
• Maintain and update customer records and transaction data accurately using core banking software.
• Ensure strict compliance with KYC, AML, and internal audit/regulatory guidelines during all customer transactions.
• Coordinate with cross-functional teams (operations, sales, and credit) to ensure smooth day-to-day branch functioning.
• Recognized as Best Performer of the Month for consistent accuracy, customer satisfaction, and service quality.

Customer Service Officer - Pinke Capital - Palakkad, Kerala

(2023-03 - 2024-10)

• Managed front-office customer service operations, handling client inquiries, documentation, and account-related requests.
• Processed cash and financial transactions accurately, maintaining daily cash management and balancing records.
• Built and maintained strong client relationships through professional, courteous, and timely communication.
• Maintained organized records of customer data and transactions using MS Excel and internal data management systems.
• Assisted customers with loan and financial product queries, providing clear information to support informed decisions.
• Identified and resolved service issues efficiently, minimizing customer escalations and improving turnaround time.
• Supported day-to-day branch administrative tasks, ensuring compliance with company policies and procedures.

Bachelor of Commerce - B.Com

Diploma - AC Mechanic