Shikha Khandelwal

Customer-focused CRM & E-commerce professional and Jewelry Designer with 10+ years of experience across luxury retail, inventory management, customized production, and international client handling. Strong expertise in end to end jewelry design, stock optimization, and cross-functional coordination.

Jewelry designer & Production Coordinator - JOBNER

(2024-06 - 2026-03)

• Design and conceptualize unique jewelry pieces, managing the complete production lifecycle from sketch to final product.
• Coordinate with suppliers and artisans to source quality materials and meet production timelines.
• Review and validate CAD designs to ensure accuracy and production feasibility.
• Manage inventory and implement stock control systems to reduce wastage and ensure timely fulfillment.
• Execute customised orders by tailoring designs to individual client requirements.
• Collaborate with teams to resolve production challenges and improve work flow efficiency.

CRM & SMM / E-Commerce Manager - Motisons Jewellers, Jaipur - Jaipur

(2020-01 - 2023-12)

Primary contact for domestic and international customers, including HNI clients.

• Handled Customer queries across calls, Whatsapp, email, Instagram and Facebook.
• Coordinated customised jewelry orders between sales and production teams.
• Guided interns in design concepts and production techniques while overseeing merchandising initiatives.

Freelance Auditor

(2019-01 - 2019-09)

• Conducted audits for jewelry, food outlets, entertainment parks, and apparel business. Reviewed inventory, operations, and compliance processes.

Online Technical Recruiter - Chelsoft Solutions (Remote)

(2018 - 2019)

Recruited Technical professionals for U.S. based clients.

• Screened candidates and coordinated remote interview process.

Certified - Jewelry designer - ARCH-INSTITUTE OF JAIPUR (2005)

Bachelor of Communication Arts - Communication Arts - ASSUMPTION UNIVERSITY, THAILAND (2003)