Shikha Khare

IT professional with 10+ years of experience in the IT industry as an Analyst, now transitioning to a School Administrative Incharge/Coordinator role. My expertise required for the role includes documentations, Coordination and process improvement, Management and Reporting. Adept at supporting day-to-day operations with professionalism and accuracy.

I look forward to contributing to a school's administrative and operational excellence by applying my organizational, analytical, and coordination skills while supporting students, staff, and parents in a professional and efficient manner.

Software Engineer at IHS Markit (2015-12 – 2017-12)

Part of the Assembly team which is responsible for assembling of the data (buying and selling of new and used vehicles) from various automobile sources and publishing of reports on Cognos. Various reports are created as per the requirements of clients with different frequencies ranging from daily, weekly, monthly, quarterly etc. There is often a requirement for ad hoc report for reconciliation purposes.

Clients include Hyundai, BMW, Toyota and other major market players in the automobile industries in Canada and USA.

• Execution of checklists for report publishing
• Enhancement of processes
• Generation of ad hoc reconciliation reports
• Automation of certain periodic reports
• Tableau POC
• Awarded the star performer of quarter one in 2016

IT Associate at Accenture India Pvt. Ltd (2014-07 – 2015-03)

Worked on Google project analyzing data related to Google accounts recovery and generating reports.

• Analyzing data related to Google accounts recovery, generating reports listing accounts for rejection or return post analysis
• Implementation of enhancements in the automated reports using PL/SQL
• Generating reports for Identifying potential fraud cases
• Ad-hoc report generation using SQL, Microsoft Excel
• Rated among the top 5% employees for the month of January 2015

Lead Product Support at American Express India Pvt. Ltd. (2007-11 – 2012-01)

Provided leadership and support for email servicing operations catering to US and Canada based American Express Credit Card members.

• Creating performance reports using Excel
• Creating excel dashboards
• Catering to ad hoc reporting requests using analytical features from MS Office
• Responding to the inbound Email Queries of the US based American Express Credit Card members
• Monitoring the performance of the Team, keeping a track of the targets and opportunity areas of the Team Members, providing relevant coaching and feedbacks
• Worked as a Subject Matter Expert. Trained 5 batches for the US Email Servicing process and 1 batch for the Canada Email Servicing Process
• Email Servicing Premier League in June 2009 for the highest Quality Scores
• The Centurion Award for the highest Goal rating across the process
• Player of the League for highest score in Recommend to Friend (RTF)

Bachelor in Information Technology – Manipal University

Post Graduate Diploma in Media (Mass Communication) – MCRP University