Shikha Kothari
Clinic Manager | Healthcare Operations Manager | Senior Clinical Dietitian | Holistic Nutrition Coach
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About
Healthcare Operations and Nutrition Professional with over 18 years of experience in clinical nutrition, wellness centre management, healthcare operations, patient counselling, business development, and team leadership. Proven ability to manage multidisciplinary teams of 20+ professionals, drive operational excellence, achieve revenue targets, and deliver exceptional patient experiences. Experienced in managing lifestyle disease programs including obesity, diabetes, PCOS, thyroid disorders, menopause, gut health, pregnancy nutrition, emotional eating, hypertension, fatty liver, and cancer nutrition.
Published researcher with expertise in evidence-based nutrition and women's hormonal health. Passionate about improving healthcare service quality through operational excellence, patient-centric care, and high-performing teams.
Experience
Clinic Manager - VLCC Healthcare Ltd.
(2025-01 - 2026-04)
Managed end-to-end operations of a wellness centre while leading a multidisciplinary team of 20 professionals including therapists, dietitians, front office executives, and sales counsellors.
- Contributed approximately 30% of the centre's ₹30 lakh monthly revenue target through client acquisition, membership sales, service upgrades, and in-house rebooking initiatives.
- Supervised staff recruitment, scheduling, performance reviews, and continuous training to enhance operational efficiency.
- Improved client satisfaction by resolving escalations and implementing patient-focused service standards.
- Coordinated daily clinic operations, ensuring seamless workflow across departments.
- Maintained ethical sales practices while consistently supporting business growth objectives.
Centre Manager - VIBES Healthcare
(2024-10 - 2024-12)
- Managed daily clinic operations and team performance.
- Drove membership sales and customer retention initiatives.
- Ensured smooth coordination between clinical and administrative teams.
- Monitored operational KPIs and enhanced service quality.
Floor Manager - Concept 1 Gym
(2017-03 - 2024-09)
- Managed daily fitness centre operations and supervised cross-functional staff.
- Improved customer engagement and retention through personalized wellness support.
- Coordinated nutrition consultations and member wellness programs.
- Assisted in operational planning and resource management.
Clinical Dietitian - Life Spring Health Center - Vadodara
(2014-06 - 2014-12)
- Delivered individualized nutrition counselling for lifestyle disorders.
- Developed customized therapeutic nutrition plans.
- Conducted nutrition education sessions for patients.
- Mentored nutrition students from M.S. University and Parul University.
Slimming Manager - VLCC Healthcare Ltd. - Pune
(2008-12 - 2013-03)
- Managed slimming and wellness programs for diverse clients.
- Counseled patients on weight management and therapeutic nutrition.
- Consistently recognized as Best Employee for excellence in sales, leadership, client satisfaction, and performance.
- Supported business growth through membership sales and long-term client engagement.
Clinical Dietitian - FAB Health Centre - Pune
(2005-09 - 2005-12)
- Provided individualized nutrition counselling.
- Designed evidence-based diet plans.
- Supported lifestyle disease management programs.
Education
Master of Home Science - Food Science & Nutrition - University of Agricultural Sciences, Dharwad (2008)
