Founder & Principal Consultant at D&K Consultant (2015-01 – Present)
Built a high-impact HR and L&D consulting practice delivering end-to-end people transformation solutions
- Designed and executed enterprise-wide L&D strategies aligned with business KPIs
- Delivered Train-the-Trainer programs ensuring standardized learning delivery and scalability
- Conducted Training Needs Analysis and built competency-based frameworks across industries
- Designed blended learning journeys incorporating workshops, LMS, assessments, and reinforcement models
- Measured effectiveness through ROI, behavioral metrics, and business impact dashboards
- Reduced attrition from 40% to 3% through targeted organizational transformation
- Enabled ₹90+ lakh cost savings through process optimization and workforce planning
- Led large-scale programs across leadership development, communication, and change management
- Worked with marquee clients including Adani Group, L&T, KPMG, ABB, and HDFC Bank
General Manager - Human Resources at SPC Lifesciences Pvt. Ltd.
Led end-to-end HR function for 2 manufacturing plants driving operational excellence and workforce productivity
- Built complete HR ecosystem covering Talent Acquisition, L&D, PMS, IR, Compliance, and Engagement
- Designed plant-specific workforce planning strategy ensuring manpower optimization and cost efficiency
- Implemented structured induction and technical training programs improving productivity and reducing ramp-up time
- Introduced capability frameworks for plant workforce, supervisors, and leadership pipeline
- Established performance management systems aligned with business output metrics
- Led learning interventions for blue-collar and white-collar workforce improving efficiency
- Strengthened industrial relations climate ensuring smooth plant operations and minimal disruptions
- Digitized HR processes and introduced data-driven decision-making dashboards
- Designed succession planning and leadership development initiatives
Guest Lecturer | Corporate Trainer | Academic Contributor at XLRI Jamshedpur
- Delivered sessions on leadership, behavioral skills, HR practices, and industry readiness
- Bridged the gap between academia and industry expectations
- Mentored students and young professionals for career readiness and employability
- Invited speaker across multiple institutions for HR, leadership, and life skills development
Assistant Manager - Operations at KocharTech (Airtel Process) (2013-01 – 2014-12)
- Managed telecom operations with focus on customer experience and retention
- Improved process efficiency through workflow optimization and performance tracking
- Led initiatives to reduce billing disputes and enhance customer satisfaction
Team Manager at Royal Bank of Scotland (RBS) (2007-01 – 2011-12)
- Managed collections portfolio achieving 95% recovery rates
- Led team capability building and performance enhancement initiatives
- Used data-driven strategies to improve recovery and reduce defaults
Senior Collection Officer at Vodafone India (2005-01 – 2007-12)
- Played key role in setting up outbound call center operations scaling from 10 to 100 seats
- Achieved 97% recovery rate setting industry benchmarks
Operations Manager at ICICI Bank (CareTell Call Centre) (2003-01 – 2005-12)
- Managed end-to-end call center and collections operations
- Designed manpower planning, scripts, and customer engagement strategies
