Shilpa Benny

Compassionate and committed social work intern with a solid academic foundation in social services and a strong drive to support vulnerable populations. Dedicated to promoting client well-being through personalized support and effective collaboration with interdisciplinary teams in social service environments.

Internship in Hospital Operations at Mar Sleeva Medicity, Palai (2025-07 – 2025-12)

• Facilitated feedback collection from patients and staffs to support continuous improvement in hospital operations.
• Collected and analyzed TAT data to identify delays and enhance operational efficiency.
• Recorded and monitored bed vacated times to support timely patient admissions and optimize bed utilization.
• Addressed and resolved patient complaints promptly to ensure satisfaction and improve care experience.
• Reviewed and coordinated patient bookings to ensure accurate scheduling and efficient service delivery.

Internship at Akalakunnam Panchayat, Foster Care, Hopes, Mariasadanam (2023-06 – 2025-06)

• Experienced in building rapport with clients and providing emotional support during crisis.
• Familiar with local service agencies, community resources and government assistance programs.
• Passionate about social justice, with experience advocating for policy changes and clients' rights.
• Skilled in documenting case notes, preparing reports and maintaining organized client files.
• Assisted in facilitating individual and group therapy sessions, addressing issues such as trauma, grief and behavioural challenges.
• Documented client interactions and ensured that case notes complied with confidentiality and ethical standards.
• Participated in community outreach efforts to raise awareness about social service programs.

Master of Social Work in Social Work – BVM HOLY CROSS COLLEGE, CHERPUNKAL (2023 – 2025)

Bachelor's in Sociology in Sociology – BCM COLLEGE, KOTTAYAM (2020 – 2023)