Shilpa Das

Customer Support Executive experienced in CRM software and issue resolution. While delivering positive service experience with empathy and professionalism. Prioritize and managed multiple tasks in fast paced environment, contributing to team success in addressing escalate customer support issues.

CUSTOMER SUPPORT EXECUTIVE at TECH MAHINDRA GREATER NOIDA (2024-01 – 2026-01)

• Resolved customer complaints efficiently via Email and call support while maintaining a positive service experience.
• Assisted customers with inquiries and provided timely support via multiple channels.
• Documented customer interactions accurately in the company's CRM Software.

CUSTOMER SUPPORT EXECUTIVE at RELINCE JIO RAJARHAAT NEWTOWN (2023-01 – 2024-01)

HS – Baghajatin Girls high school (2014-01)

SECONDARY – B.N.C Girls high school (2012-01)