Shilpa Ghai Chaudhary

Learning & Development Specialist and Mandarin Language Expert with 12+ years of experience supporting global training operations, managing end-to-end program delivery, and driving learner engagement. Skilled in LMS administration (SABA, Salesforce CRM, ServiceNow, Webex), stakeholder communication, reporting, and cross-functional coordination. Successfully trained 100+ learners across corporate programs and supported a portfolio for Cisco's global training operations.

Known for delivering high-priority, complex live learning sessions with accuracy, professionalism, and cultural sensitivity.

Chinese Language Expert & Training Coordinator – CISCO - NIIT Limited

(2021-01)

• Trained 100+ learners across Mandarin and corporate L&D programs.
• Managing a portfolio for Cisco's global learning operations.
• Coordinated global training sessions, assessments, and certification workflows.
• Handled complete session readiness: scheduling, logistics, facilitator support, and communication.
• Created reports in Excel/PowerPoint and maintained accurate LMS data.
• Supported delivery of high-visibility and complex live training events.
• Collaborated with cross-regional stakeholders for scheduling and escalations.

Chinese Language Expert - Freelance

• Delivered individual and group Mandarin training.
• Provided interpretation, translation, and cultural advisory support.

Chinese Language Trainer - World Languages Center, Pitampura

(2016-01 - 2018-04)

• Delivered beginner to advanced Mandarin training programs.
• Designed lesson plans, assessments, and structured learning content.

Marketing & Sales Manager – China Market - Amazon Exports Pvt. Ltd. / Mahesh Timber Pvt. Ltd.

(2012 - 2013)

• Managed China-based client accounts and communication.
• Prepared market analysis reports and supported export operations.

Sales Manager – China Market - Alfa Enterprises USA Inc. / Neelkanth Scrap Pvt. Ltd.

(2010 - 2011)

• Managed non-ferrous metal export sales.
• Built and maintained long-term client relationships in China.

Qualitative Research Analyst – Chinese Language - EXEVO India Ltd.

(2008 - 2010)

• Conducted research, surveys, and Mandarin language translations.

Operations Coordinator - Rama Tours & Travel Pvt. Ltd.

• Supported customer coordination and travel operations.

Brand Promotion Executive - BPL Co.

• Managed brand activation and promotional activities.

Advance Diploma - Chinese Language - Delhi University & Bhartiya Vidya Bhawan

Certificate - Chinese Language - St. Stephen's College, Delhi

Certificate - Chinese Language - Shenyang Normal University, China

Diploma - Travel, Tourism & Airport Handling - YMCA, Connaught Place

Certificate - C.R.S. (AMADEUS)

Certificate - Desktop Publishing (DTP)

Certificate - English Conversation & Personality Development

B.Com (Pass)

Senior Secondary Examination - CBSE - J.L. D.A.V. Public School

Secondary School Examination - CBSE - J.L. D.A.V. Public School