Shilpa Nair

Entry-level IT Support Analyst with hands-on experience in system troubleshooting, endpoint security, and IT compliance gained through an internship and academic projects. Skilled in Windows OS support, hardware/software setup, and basic networking, with practical exposure to ISO 27001:2022, SOC 2 Type II, and PCI DSS audit readiness and risk assessments. AWS Cloud Practitioner (certified/in progress).

Strong documentation habits, clear communicator, and quick to pick up new tools and frameworks. Seeking a full-time role in IT Support, IT Operations, or Compliance/GRC.

Information Security Analyst — Intern at Easebuzz Pvt Ltd (2024-11 – 2025-05)

• Supported audit readiness across ISO 27001:2022, SOC 2 Type II, and PCI DSS by reviewing internal security policies and aligning documentation with compliance requirements
• Conducted risk assessments using Zeron, verifying risk inputs and interpreting exposure levels to improve governance reporting accuracy
• Drafted policy documentation and compiled audit evidence, strengthening traceability across internal and external audit cycles
• Configured laptops and implemented baseline endpoint security settings for new hires, reinforcing onboarding security and device-level compliance
• Completed ISO 27001:2022 fundamentals training (Udemy) to build a deeper understanding of information security frameworks

Class & Lady Representative (Volunteer) at Sri Balaji University, Pune (2023-08 – 2025-05)

• Elected student liaison for academic and administrative matters; coordinated events and resolved peer concerns, demonstrating leadership and organizational skills

Master of Computer Application in Computer Science – Sri Balaji University, Pune (2023-08 – 2025-10)

Bachelor of Computer Application in Computer Application – Chanakya Education Society's Indira College of Commerce & Science, Pune (2020-04 – 2023-06)