Care Home Administrative Assistant - Grace Care Private Limited - London, United Kingdom
(2025-08 - 2026-02)
- Assisted with the management of resident records, admissions, and documentation in accordance with care standards.
- Collaborated with healthcare staff, families, and external agencies to facilitate communication.
- Performed data entry and reporting within digital systems accurately.
- Responded to incoming calls and emails, directing queries to the necessary departments as required.
- Supported processes for staff scheduling and tracking attendance.
- Maintained confidentiality of sensitive patient information.
Front Desk Team Lead & Customer Service Associate - NAVARUCHI - London, United Kingdom
(2024-11 - 2025-08)
- Oversaw front desk operations and assisted in daily customer service tasks.
- Supported team members to facilitate seamless service delivery.
- Handled reservations and customer enquiries efficiently.
- Addressed escalated customer concerns in a professional manner.
- Maintained daily reports and assisted with administrative duties.
- Collaborated with kitchen and service teams to enhance operational efficiency.
- Ensured hygiene and service standards were regularly upheld.
Branch Administrative Manager - CanApprove - Ernakulam, India
(2024-05 - 2024-08)
- Handled over 50 client records daily with strict confidentiality.
- Utilised Zoho CRM and Maple CRM for pipeline tracking and reporting.
- Ensured compliance with documentation and regulatory standards.
- Improved workflow efficiency through structured tracking systems.
- Actively engaged with clients to convert inquiries into positive leads.
- Supported the sales team by explaining services and addressing client concerns.
- Contributed to business growth through effective client communication and follow-ups.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
Online Operations Coordinator - LAKSHYA IIC - Ernakulam, India
(2022-11 - 2023-11)
- Optimised daily operations through effective management of lead management software.
- Processed over 50 client and student records daily with a focus on accuracy.
- Coordinated schedules and streamlined communications for virtual sessions.
- Implemented systems to minimise delays and enhance operational efficiency.
- Guided prospective students through admission process with clear, concise communication to facilitate understanding and engagement.
- Facilitated smooth transitions for student admissions through effective communication and coordination.
- Optimise follow-ups to enhance engagement and support conversion rates in education.
- Coordinated daily operations, streamlining processes for increased efficiency and productivity in the workplace.
